Instructional Design Consultant

Job Description Summary

The Instructional Design Consultant (IDC) is a key contributor to the success of the Education Services team. This position is responsible for the design, creation, and maintenance of innovative learning solutions to enhance product education for our high-tech medication management solutions.

The IDC functions as a strategic business partner to understand performance needs and organizational constraints/requirements to determine innovative learning solutions. The IDC is responsible for relationship management with their key business partners on product use, installation, support, and service for several products. The IDC executes on key driver components of Education Services strategy for associates and customers.

The IDC is primarily focused on supporting Pharmacy Automation solutions but will flex to support additional product segments as needed.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Key responsibilities:

* Organizational Success

* Support strategies and synergies across Professional Services and/or Technical Service functions and customer training programs

* Collaborate with Marketing, R&D, Readiness, Implementation, and GCS leadership to ensure business and training strategy alignment

* Set individual priorities in context with team priorities to meet goals in the face of multiple demands

* Instructional Design and eLearning Development

* Designs, develops, and delivers/implements innovative and creative learning solutions (web-based training, technical training videos, job aids, guides, etc.) utilizing a variety of methods and eLearning authoring tools in support of Pharmacy Automation and other solutions as needed

* Collaborates with subject matter experts (SMEs) and key business partners to develop and deliver learning solutions using adult learning principles to enhance the learning experience

* Communicates and collaborates with Education LPC's (instructors) on learning solution deliverables

* Demonstrates in-depth knowledge of and applies the latest relevant research and methodologies in instructional design

* Leverages the principles of user experience and responsive design

* Employs agile, iterative development methodologies

* Learning and Performance Consulting

* Assesses learning and performance needs to craft effective and efficient plans for performance solutions and services that address business-specific requirements and constraints

* Partners with Business leaders, R&D, Marketing, customers, and Global Customer Service stakeholders to build highly technical learning solutions that produce measurable positive results

* Support the development and delivery of high-quality training and performance solutions

* Effectively resolves issues or determines if escalation is needed. Escalates using a solution-oriented approach

* Work across diverse teams, cultures, and time zones

* Project Management

* Communicate and collaborate with Education Services Learning & Performance Consultants (instructors) to ensure alignment with education programs, performance solutions, and learning paths

* Maintain knowledge of assigned MMS product(s) and stay informed about and plan for upcoming product releases; manage learning path curriculum development for assigned product(s)

* Leads, monitors, and reports on the progress of projects, ensuring the accuracy of status reports and data related to team metrics

* Flexes with business strategy changes and acts as a key contributor in a complex environment

* Creates and maintains detailed project plans for each…