Failure Investigation Technician

A DAY IN THE LIFE

This entry‑level position provides technical and process assistance to Senior Technicians for the evaluation of returned product in an FDA‑regulated environment.

Failure Investigation Technicians provide technical knowledge on the electrical and mechanical characteristics of systems and/or integrated circuits, components, sub‑components and systems to determine the cause of failure, including the verification of analog and digital performance. They also follow methods, processes, procedures and equipment operating procedures to assist the failure investigation process.

Responsibilities:

• Performs the failure investigations of returned insulin pumps and disposable devices; documents findings and provides data used for trending.
• Conducts verification testing of returned medical devices to approved protocols.
• Reviews product manufacturing history, including rest results, in support of identifying lot‑to‑lot correlations for root cause.
• Investigates component‑level failure analysis to determine performance and failure modes.
• Interprets electrical schematics in support of troubleshooting electromechanical devices.
• Reviews failure analysis reports and recommends corrective actions to the Quality organization.
• Maintains investigation process and analyzes problem logs/trends to identify issues to the Failure Investigation Management.

Confirms completion of required training plan before assuming job responsibilities. Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

This role is on‑site five days a week at our Barnes Canyon office in San Diego due to the nature of the work involved.

• 2‑years of college courses in Science or Engineering or a related field, or an equivalent combination of education and applicable job experience.
• 1 year’s experience in a technical role preferably in a medical device manufacturing environment.
• Experience in product development, test, and validation.
• Ability to lift or move up to 45 pounds.
• Basic knowledge of the electrical and mechanical theories.
• Ability to express technically complicated ideas and explain them to others.
• Effective communication skills written or verbal.
• Skilled at participating in team cooperation and committed to team success.
• Proficient with Microsoft Office and Internet.
• Basic knowledge of electrical and mechanical test equipment.
• Familiarity with personal protective equipment (PPE) for protecting against blood‑borne and other bio‑hazardous pathogens.

The starting base pay range for this position is $20.50 - $25.00 per hour. Base pay will vary based on job‑related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market.

In addition to base pay, the compensation package includes a bonus and a robust benefits package: health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible savings accounts; 11 paid holidays per year, a minimum of 20 days of paid time off with accrual starting on day1; access to a 401(k) plan with company match and an Employee Stock Purchase plan.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre‑employment screening process comprised of a drug test (excluding marijuana) and background check.

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.