Quality Assurance Manager

Job Overview

The Quality Assurance Manager will be directly responsible for ensuring that products meet certain thresholds of acceptability. Will plan, direct or coordinate quality assurance programs and formulate quality control policies. Responsible for maintaining a Quality Management System in compliance with AS9100 Aerospace Standard requirements.

• Develop quality assurance plans by conducting hazard analyses, identifying critical control points and preventive measures, establishing critical limits, monitoring procedures, corrective actions, and verification procedures and inventories.
• Maintain and improve product quality by completing product, company, system, compliance, and surveillance audits.
• Ensure that products adhere to quality standards.
• Review statistical data from the production lines.
• Investigate and respond to customer complaints.
• Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
• Schedule Quality Control Inspectors to run daily quality inspection for daily production requirements.
• Manage product quality throughout the manufacturing areas.
• Create a teamwork environment by coaching and promoting a teamwork attitude throughout the quality control area and constantly seeking improvement to the quality assurance processes, inspection methods, inspection tooling, and equipment.
• Write, train, and control quality assurance procedures.
• Ensure quality process documentation is current, controlled, and accurate.
• Monitor daily inspections discrepancy report.
• Maintain compliance to AS9100 standard, QMS System.
• Provide training to new hires and implement quality assurance procedures and policies.
• Document and implement preventative maintenance procedures.
• Resolve conflicts among personnel.
• Conduct performance reviews for direct reports.
• Maintain positive working relationships with Knowles customers and Knowles product representatives.
• Support accurate and timely maintenance of all approved electronic and manual record‑keeping systems.
• Periodically review department work instructions to ensure correct processes are being followed.
• Maintain a continuous effort to learn all aspects of the department including administrative processes, philosophy, acceptable and preferred internal and external communications methods, language and techniques.
• Strive to learn how to effectively do the job of others to prepare for personal advancement or effectively fill in when vacancies occur.
• Maintain a high level of cooperation within and between departments.
• Follow and support all safety practices by wearing proper personal protective equipment (PPE), following all Standard Operating Procedures (SOP) and complying with safety signs and placards, maintaining good housekeeping, communicating unsafe practices and conditions to your local or PD EHS teams, and reporting all safety incidents (including near misses) as they occur.
• Perform other duties as assigned.

• This position requires U.S. citizenship due to the nature of the work performed and access to classified information.
• Candidates must be able to obtain and maintain security clearance.
• Bachelor’s Degree in a technical field required.
• Excellent communication skills.
• Planning and project management skills.
• Leadership and management skills.
• Familiar with quality standards and processes.
• Attention to detail and ability to multitask.
• Computer operating experience using Microsoft products.
• Accurate typing skills.
• Experience conducting customer contract review and evaluating quality clauses within customer purchase orders.
• Ability to produce written inspection reports for nonconforming material discrepancies.
• Ability to produce First Article Inspection Reports.
• Able to manage and lead a team.
• In-depth knowledge and experience with AS9100 Quality Management Systems.
• Demonstrated experience utilizing A3 problem solving tools.
• Experience monitoring and tracking customer Non-Recurring Engineering (NRE).

• Directly supervise the QA employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional stooping, bending and reaching may be necessary.
• Individual must be comfortable sitting for long periods of time.
• Prolonged periods standing and walking throughout the facility.
• Repetitive motion (mousing and keyboarding).
• Must be able to lift up to 25 pounds at occasional times.
• Usually work indoors.
• Often exposed to loud sounds and distracting noise levels.
• Exposed to hazardous equipment.
• Exposed to contaminants.
• May share workspace with others.