Store Manager - Fashion Valley, San Diego

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise, and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.

• Drive and increase sales performance for overall business.
• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category, new crafting clients and reactivating former ones.
• Develop a sales strategy, working cross-functionally with corporate partners.
• Market authority, identifying new opportunities to attract and retain clients.

• Develop and deliver events and incentives to grow the business.
• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
• Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
• Collaborate with the Retail Events team for the organization of local events.

• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.

• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
• Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
• Improve Mystery Shop Results with action plans.
• Cultivate a strong private appointment culture.

• Ensure alignment and partnership between front of house and back of house.
• Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.

• Control vital actions to optimally control costs and ensure efficient operation in store.
• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
• Ensure team follows all company policies and procedures.
• Lead the team with health and safety protocol and processes.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational and strong digital literacy required.
• Must have flexible schedule: some nights, weekends, and holidays.

The compensation for this position ranges from $,000K annually . The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

Qualifications:

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: the ability to communicate optimally both verbally and in writing.
• Ability to use POS system and its inventory management functions.