Bilingual Account Executive Puerto Rico

Job Summary

Join to apply for the Bilingual Account Executive I Puerto Rico role at Med Impact Healthcare Systems, Inc.

United States of America (Exempt)

$85,356 - $115,232 - $145,107

Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.

This position is not eligible for Sponsorship.

Med Impact Healthcare Systems, Inc. is looking for extraordinary people to join our team! We are innovative professionals who thrive on opportunity, high performance, and teamwork. We deliver leading‑edge pharmaceutical and technology solutions that dramatically improve the value of health care. We provide superior outcomes through innovative products, systems, and services that promote transparency and choice in decision making.

Ideal candidate MUST be fluent in both English and Spanish (oral and written). The Account Executive is responsible for the success of the overall client business relationship of a book of business that includes complex, strategic, and other key revenue generating clients.

As a key player, the Account Executive provides proactive and strategic support for achieving financial goals resulting from successful leadership of client deliverables, renewals, and upsell activities.

• Develop and lead client specific strategic, financial and business relationship plans that encompass client goals, performance expectations, new products/programs, and growth in claims volume/profitability.
• Consistently ensure that deliverables are on time, within budget, and meet the quality levels expected by Med Impact internal and external customers.
• Optimize potential for sustainable growth and profitability for assigned book of business. Achieve financial targets for assigned book of business.
• Develop and maintain solid business relationships with clients at the executive level and with critical decision‑makers within the client organization.
• Utilize financial and pricing models to analyze and present business scenarios to clients that illustrate different options to grow the business.
• Influence client decisions through analytic reports, industry trends, and other facts that demonstrate Med Impact as an expert in our market.
• Organize and lead client business planning meetings, financial performance reviews, leadership summits, as well as internal strategy planning meetings.
• Collaborate with internal leaders and staff throughout the organization to solve problems, plan successful outcomes, and implement new clients and programs.
• Provide oversight of projects and client initiatives and assist in the interpretation and context of client requests.
• Provide regular feedback of strategic plan performance and outcomes to Med Impact leadership to ensure that service and growth opportunities are maximized.
• Participate in and support the implementation process for new clients and new client programs, including collaboration with Sales, Marketing, Implementation, Contracting and other areas of the company.
• Participate in internal sales, product development, and strategic executive meetings, taking an active role to represent the voice of the customer and informing the strategic direction of the enterprise.
• Other duties as assigned.

No supervisory responsibilities.

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to manage difficult or emotional client situations; respond promptly to client needs; solicit client feedback to improve service; respond to requests for service and assistance from clients; and meet commitments to clients.

• Education:
  
  BS/BA and 7+ years’ experience or equivalent combination of education and experience, and 4 years' of SME in respective areas.
• Self‑Insured – Experience in the Self‑Insured benefits arena, preferably with Employers, private label…