Full Service Leader

Overview FULL-SERVICE Leader Job Description

The role of the Full-Service Leader (FSL) is to motivate, inspire, and lead a team of Salon Business Consultants (SBCs) to achieve assigned territory goals and objectives. This includes a solid understanding of associated market activity, key accounts, and strategic business planning. A key element of this role involves an analytical approach, business development, and prospecting for new customers utilizing all platforms.

In addition, the expectation will be to grow the business by recruiting top talent while creating an environment conducive to education and learning using vendors/manufacturer partners. The role is also responsible for implementing a consistent coaching approach to celebrate success and monitor accountability.

• Establish sales and promotion goals for the Salon Business Consultants and communicating those goals to SBC’s. Plan and conduct sales meetings to include logistics (date, time, location, materials, etc.), participants, presenters (company, manufacturer, educator) and content of the meeting. Identify customers that have the potential to become key accounts and implement a course of action to develop them to that status.
  
  Maintaining productive relationships with manufacturers. Schedule manufacturer’s reps, technicians and educators for meetings, education programs, detailing or participation in business development meetings with key clients.
• Provide leadership, direction and coaching to SBCs in the execution of their responsibilities including guidance relative to developing new business, sales skills, increasing sales, client support opportunities, etc. On a regular schedule (3 to 4 days per week), travel with SBCs to assess their relationships with their customers, evaluate their selling skills and effectiveness and provide guidance and feedback. Closely communicate with and providing oversight to the SBCs to ensure that regular client contact is maintained.
• Visit or communicate by phone with customers to determine the level of service they are receiving from the Company and to be aware of problems that require the Sales Manager’s involvement. Ensure that education events achieve maximum participation through ticket sales and promotion of the events. Schedule adequate manufacturer education events and support for salons and SBCs.
• Identify, gather, and examine relevant information through the Sales Force and Tableau platform to make recommendations and act regarding inventory, order process, returns, customer concerns, stores, and manufacturers, then craft a plan for the sales team to maximize sales.
• Maintaining regular and prompt communication with supervisors and the Company by attending meetings, responding to calls, emails, and requests for information and by alerting them to information that is important to the business.
• Monitoring and analyzing employee performance, ensuring that desired results are achieved consistent with policies, procedures, and ethical standards. Conducting performance appraisals, reinforcing good performance, taking steps to correct unsatisfactory performance, developing employees, using the corrective action process, and terminating employees when necessary. Resolve problems between and among SBC’s, stores, and manufacturers. Manage territories by re-assigning accounts to SBC’s and re-shaping geographic coverage.
  
  Completing periodic sales, activity, and status reports.
• Minimum of 10 days a month in the field with SBC’s to assess customer relationships, coach their selling skills and effectiveness, and provide guidance and feedback utilizing the Business Development Day feedback form.
• Drive and support all company initiatives to create a more inclusive and welcoming work environment.
• Demonstrate our SBH Culture Values and adhere to our company code of ethics and behavior.

• Bachelor’s degree, in business preferred.
• One year of experience supervising sales or operations employees.
• Four Years direct Sales Experience.
• Competencies / Attributes
• Excellent…