Specialist, Customer & Sales Support

Customer & Sales Support Specialist

Tri Mark USA is the country's largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence.

Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you'll assist the Business Development (outside sales) team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, basic bookkeeping, creating quotes and orders, collaborating with vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management.

• Create and maintain accurate project and financial reporting.
• Assist in preparing customer invoices and provide support during the bidding process.
• Research and process credits, returns, and price adjustments.
• Proactively engage in "up-selling" and bundling techniques for profitable revenue growth.
• Collaborate with BDMs to distinguish Tri Mark USA quotes and services.
• Maintain close relationships with BDMs and customers to understand the competitive marketplace.
• Evaluate requests and develop proposals for customer solutions and profitable growth.
• Work closely with manufacturers, vendors, and BDMs to develop market-level pricing for proposals.
• Update forecasts and provide actionable monthly reporting based on forecasted opportunities.
• Gather critical site information for Tri Mark USA products, contributing to the product database.
• Assist in all aspects of the sales process, including research, proposal requests, post-buy analysis, and account management.
• Field telephone calls for traveling team members and maintain account files.
• Resolve billing/invoice and inventory issues under the direction of the sales team.
• Assist in drafting and finalizing sales proposals and managing proposal templates.
• Coordinate logistics and content preparation for onsite and offsite sales visits.
• Manage sales and marketing content to drive efficiency.
• Serve as the point of contact for the sales team.
• Assist in training new Sales Coordinators and Business Development Managers.

• Solid understanding of basic accounting principles.
• Strong attention to detail and high accuracy level.
• Excellent written and verbal communication skills.
• Ability to provide excellent customer service.
• Proficient in Microsoft Office applications.
• Strong problem-solving skills and ability to present creative solutions.
• Ability to work independently or as part of a team.
• Flexible and adaptable to meet changing needs.

• High School Diploma or GED and, or equivalent military or practical experience.
• 1 – 2 years of customer service experience.
• Ideal candidate may have experience in bookkeeping but not required.
• Experience in hospitality or food service with knowledge of supplies.
• Prior work experience in sales, call center, or telephone support.
• Experience in a distribution environment is a plus.
• Ability to successfully pass a background check post offer acceptance.

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.

In addition to base salary, this role will be eligible for participation in Tri Mark's benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

Tri Mark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.