Specialist Account Manager Connected Community

Specialist Account Manager Connected Community This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Specialist Account Manager Connected Community This role builds productive relationships with property managers, executes property-level marketing strategies, and coordinates with internal teams to increase Fiber and wireless sales. The position requires frequent in-person property visits, local events, and hands-on support for new construction and Fiber-overbuild opportunities.

• Property Relationship Management Manage relationships and contractual marketing commitments with assigned Connected Community properties. Build strong relationships with property managers through regular, in-person engagement. Educate and motivate property management teams to promote available products and services to residents. Develop property-specific marketing plans, referral opportunities, and resident engagement strategies. Maintain the required level of property activity, currently a minimum of 100 in-person visits per month, in accordance with applicable incentive compensation requirements.
• Sales and Revenue Growth Achieve assigned Fiber, wireless, and strategic consumer product sales objectives. Generate demand through hyper-local offers, property management referrals, resident communications, and on-site events. Identify sales opportunities based on property needs, resident demographics, service availability, and local market conditions. Track property performance and adjust sales and marketing activities to improve results.
• Event Planning and Execution Plan, coordinate, and execute on-site events designed to generate awareness, leads, and sales. Manage event budgets, logistics, promotional materials, and follow-up activities. Collaborate with property managers to select effective event formats, schedules, and communication channels.
• Cross-Functional Coordination Partner with teams supporting property contracts, technical operations, network readiness, door-to-door sales, retail, and in-home expert channels. Coordinate the resolution of property or resident issues that may affect the customer experience or sales performance. Communicate property-level opportunities, service concerns, and execution needs to the appropriate internal teams. Support consistent execution across all participating sales channels.
• Property Onboarding Onboard assigned new-construction and Fiber-overbuild properties after they are released by the property readiness team. Coordinate initial property engagement, marketing activation, event planning, and sales-channel support. Help ensure property managers have the information and resources needed to communicate service availability to residents.

Mid-level individual contributor with an intermediate understanding of sales principles, practices, products, and services. Manages a small to moderately sized territory or sales quota with ongoing supervision. Uses established company policies, processes, and sound judgment to address customer issues and identify sales opportunities. Balances relationship management, field execution, event planning, and sales accountability. This position does not have direct supervisory responsibility.

• Bachelor’s degree or equivalent education and relevant experience desired.
• Two or more years of related sales, account management, property management, telecommunications, or field marketing experience.
• Demonstrated ability to build client relationships and achieve sales goals.
• Experience planning events, managing budgets, and coordinating multiple stakeholders.
• Strong communication, presentation, organization, and problem-solving skills.
• Ability to manage a field-based schedule and conduct frequent in-person property visits.
• Ability to work effectively with cross-functional sales, technical, operational, and…