Senior Leasing Consultant - Deerwood; San Diego

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of Avalon Bay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows.

And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

The Senior Leasing Consultant utilizes proven sales techniques and customer service skills to manage the sales process, from start to finish; presenting Equity Residential communities in a compelling way, overcoming objections, building rapport with prospects and residents, and providing a high level of customer service to support lease renewals. The Senior Leasing Consultant is a seasoned sales professional with demonstrated success in securing leases and providing sales leadership to the leasing staff.

This position reports to the Community Manager.

• Proactively responds to all sales leads including eLeads and referrals.
• Promotes the community based on the prospective resident's needs.
• Invites and schedules the prospective resident to tour the community. Cross-sells sister communities if the community is not a fit for the prospective resident's needs.
• Employs effective selling techniques to close the sale and utilizes the appropriate marketing materials. The Senior Leasing consultant will continue to cultivate a relationship with the prospective resident if no immediate apartment is identified at that time.
• Inspects the community ready product and tour path to ensure quality meets company standards and demonstrates curb appeal.
• Maintains accurate and in-depth knowledge of all aspects of the community.
• Monitors community trends to prepare for future occupancy needs. Analyzes concerns with apartments that are slow to lease and offers recommendations to the Community Manager.
• Effectively explains lease provisions and community policies to new and current residents.
• Ensures all move-in activities are complete.
• Promptly returns resident calls and emails. Builds and maintains customer relationships throughout the resident's life cycle.
• Communicates effectively with service and office teams, and residents.
• Maintains market and community knowledge and awareness of any issues the resident experienced to effectively support and secure renewals.
• Assists residents regarding payment and account inquiries.
• Coordinates and supports resident events as directed throughout the year, which may occur during evenings and weekends.
• Assists management and fellow employees with the day-to-day operations of the property.
• Provides leadership and mentorship to Leasing Consultants and/or Customer Support Assistants.
• May assist the Community Manager and the Central Business Group (CBG) with accounting functions.
• Accurately and efficiently prepares and assists with all leasing documents.
• Assists with postings and notifications to the residents when assigned.
• Completes all required training in a timely manner.
• Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represents the Company in a professional manner at all times.

• Customer Service and Sales experience required.
• Residential or commercial property management, hospitality, or retail experience required.
• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the team member will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer…