Sales Manager

$72,000-$79,000 + commission| Full-Time

Join our hospitality team and help create unforgettable guest experiences. As a Sales Manager, you will play a key role in driving group room revenue, corporate volume sales, and convention and banquet business while building lasting relationships with clients and industry partners. You will represent The Westgate Hotel with professionalism and enthusiasm, develop new business opportunities, cultivate existing accounts, and ensure a seamless transition from the sales process to the guest experience.

This role is ideal for an experienced hospitality sales professional who thrives in a fast-paced luxury environment, enjoys building meaningful client relationships, and takes pride in achieving sales goals while delivering exceptional service. The successful candidate will bring strong communication, negotiation, organization, and presentation skills, along with a proven ability to develop business and maximize revenue opportunities.

The Sales Manager plays a key role in driving group and corporate business while representing The Westgate Hotel's commitment to luxury hospitality and exceptional service. This position is responsible for prospecting and developing new business, managing existing client relationships, negotiating and contracting group business, and ensuring a smooth transition from sales to operations.

The Sales Manager will work closely with Revenue Management, Conference Services, Events, Front Office, Catering, Accounting, and other hotel departments to ensure client expectations are clearly communicated and successfully delivered. This role requires strong attention to detail, excellent follow-through, and the ability to manage multiple priorities while consistently meeting sales and revenue objectives.

The ideal candidate is a proactive and results-oriented hospitality professional with a strong understanding of the hotel sales process, a passion for relationship building, and the ability to identify and capitalize on local and regional business opportunities.

• Develop, solicit, negotiate, and contract group and corporate business to achieve established room night, revenue, and profit goals while consistently pursuing new business opportunities.
• Prospect new accounts and cultivate existing relationships through cold calls, networking, trade shows, referrals, industry events, and professional organizations to drive repeat and incremental business.
• Respond to group leads and RFPs promptly and professionally; prepare proposals, presentations, contracts, addendums, and related client correspondence in accordance with hotel policies.
• Conduct site inspections, client presentations, pre-convention meetings, and client events to showcase The Westgate Hotel and ensure expectations are clearly understood and met.
• Develop and execute sales strategies to maximize occupancy and revenue during need periods while maintaining a strong understanding of local and regional markets, competitors, and industry trends.
• Maintain accurate group blocks, rates, concessions, billing instructions, deposits, payment schedules, and other booking details within hotel systems.
• Monitor group pickup, wash, attrition, cancellations, and payment requirements, partnering with Revenue Management to optimize pricing, availability, and revenue.
• Maintain accurate, organized, and up-to-date client profiles, traces, correspondence, booking information, and sales records within CRM and hotel systems.
• Prepare and distribute accurate group resumes and event information, ensuring client expectations, special requests, and program changes are communicated clearly and timely.
• Partner closely with Conference Services, Event Management, Front Office, Catering, Accounting, Revenue Management, and other departments to ensure a seamless transition from sales to operations.
• Serve as a primary point of contact for assigned clients throughout the pre-event process, proactively addressing concerns and maintaining strong relationships to support satisfaction and retention.
• Complete required sales reports, forecasts, audits, documentation, and follow-up while…