Regional Account Director

Job Title: Regional Account Director

Department: Hospital Services
Pay:
Exempt position, pay to commiserate with experience

Job Summary
The Regional Account Director is responsible for developing and executing strategic business growth initiatives that expand San Diego Blood Bank’s market presence, strengthen customer relationships, and achieve revenue objectives across assigned territories and service lines.

This position serves as the primary external representative for San Diego Blood Bank, promoting the organization’s portfolio of blood products, transfusion services, biotherapies, cellular therapy products, laboratory services, and other healthcare solutions. The Regional Account Director develops new business opportunities while serving as the strategic relationship manager for existing customers and partners.

Working collaboratively with Hospital Services, Operations, Manufacturing, Medical, Laboratory Services, Quality, and Executive Leadership, this position ensures customer needs are aligned with organizational capabilities and strategic priorities. The Regional Account Director is accountable for achieving revenue goals through business development, customer retention, contract management, and long-term partnership development.

• Develop and execute strategic territory and account plans to achieve annual revenue and growth objectives.
• Build and maintain a robust pipeline of prospective customers and strategic partners.
• Identify, develop, and secure new business opportunities across San Diego Blood Bank’s portfolio of products and services.
• Conduct customer meetings, presentations, and educational programs to promote San Diego Blood Banks’s products, services, and capabilities.
• Prepare proposals, pricing strategies, and service agreements in collaboration with internal stakeholders.
• Negotiate agreements that support both customer satisfaction and organizational objectives.
• Achieve assigned revenue, growth, and business development goals.

• Serve as the primary relationship manager for assigned hospital systems, healthcare systems, biotechnology companies, research organizations, and other strategic customers.
• Develop long-term account strategies that strengthen customer relationships and expand utilization of San Diego Blood Bank products and services.
• Conduct routine business reviews with customers to evaluate service performance, identify opportunities, and address concerns.
• Coordinate contract renewals, service expansions, and implementation of new programs.
• Monitor customer satisfaction and work collaboratively with internal departments to resolve issues and improve service delivery.

• Monitor industry trends, customer needs, and competitive activity within assigned markets.
• Identify emerging business opportunities and recommend strategies that support organizational growth.
• Represent San Diego Blood Bank at professional conferences, industry meetings, customer events, and community activities.
• Participate in developing new service offerings and market expansion initiatives.

• Partner with Hospital Services, Operations, Manufacturing, Quality, Medical, Laboratory Services, Finance, and other departments to ensure successful implementation of customer agreements and services.
• Communicate customer needs, market trends, and operational requirements to internal stakeholders.
• Support implementation of new products, services, and organizational initiatives.
• Coordinate customer onboarding and transition of new services while maintaining strong communication throughout implementation.

• Maintain accurate customer information, sales…