Sales - Port Ambassador

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketing and website integration services for clients in the transportation,tourism and entertainment industries.

Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’sadditionalcorporate officesresidein San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information,

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

The successful Port Ambassador will drive the commercial opportunity of the ticket booth and surrounding areas, capturing potentials guests that are in the area. The ultimate responsibility of this position is to increase on-site ticket sales, merchandise sales in addition to other partner opportunities as they present themselves.

• Serves as point person in generating walk up sales, both in front of the ticket booth in addition to nearby areas with high foot traffic
• Successfully persuades guest to purchase tickets, merchandise and any other opportunities that exist within the specific ticket booth.
• Exhibits ability to bounce back quick from receiving a no, with the understanding that the success of the role is partially predicated on conversing with as many potential guests as possible.
• Upsells clients to higher value items if possible, including existing guests that may have already made a purchase.
• Following the conclusion of your shift, run reporting that reflects sales during that period, which are to be delivered to your supervisor for commission processing.

• Assists ticket booth staff in overseeing ticket booth presentation, including the appearance of the ticket booth.
• Maintains proper dress attire, including wearing of selling merchandise to further attract and increase chance of sales to a guest.
• Makes eye contact with all potential guests, maintaining…