Inside Sales Manager

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in‑class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Inside Sales Manager is responsible for managing a team of Sales Support Representatives (10 or more) with a focus on policy and strategy implementation in order to execute on sales goals, profitability.

• Responsibilities include, but are not limited to, the following:
• Support and enforce Sales Center expectations and goals, by driving and evaluating associate/team performance including adherence to key performance and quality indicators
• Set, communicate and execute tactical direction to accomplish department goals and meet call and sales goals and deadlines
• Fulfills a strategic plan and executes initiatives focused on growing sales, increasing profitability, and acquiring new customers
• Perform routine call monitoring and associate coaching to address opportunities for improvement and share best practices that support delivery of world-class customer service
• Monitor and distribute workload, drive productivity, and ensure effective work/life balance of team members
• Deploy a set of sales processes, including the use of CRM systems, to create an efficient and effective sales process that maximizes sales, win rates and profit margins
• Facilitate strong and lasting relationships with supplier partners at all levels of the organization to help provide powerful solutions options for our customers.
• Work cross-functionally and collaborate with internal teams such as Sales, Marketing, Support, Product and Leadership
• Monitor metrics for accuracy of tracking and outcomes related to account development and customer activity