Account Executive

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** Job Description
**** Summary
* * The Account Executive (AE) reports to the Principal, Account Management and is responsible for building, managing and maintaining the Covered Entity (CE) client relationship for Sun Rx. The Account Executive I is also accountable for increasing utilization and providing first level support for their CE clients. AE’s are the face of the company and service the clients with professionalism, accountability and credibility.
** Essential Duties and Responsibilities
** include the following. Other duties may be assigned.
* Responsible for overall CE customer relationships, including those with decision makers.
* Maintain in-depth knowledge of CE customer organization’s structure, contract, benefits, culture, usage, program goals and other needs.
* Maintain frequent contact with appropriate personnel in the CE customer organization(s) through face-to-face meetings, telephone calls, Web Ex, and written communications.
* Knowledge of the profitability of the assigned book of business.
* Accountable for building long-term, tactical relationships with CE customers and developing and implementing strategic business plans to ensure CE’s satisfaction, account growth and ultimately CE retention.
* Provide continual monitoring of each CE organization’s commitment, attitude(s), and engagement with and towards Sun Rx and the services we offer, including providing suggestions on improving and/or changing our service delivery, and communicating this information to your Sun Rx Manager.
* Assist with coordination of relationship(s) with other vendors used by our CE customers, where and when applicable.
* Accountable for developing CE customer renewal strategies and ensuring long term contractual commitments as well as building client references and testimonials for internal/external use.
* Assure that contract deliverables are met on a timely basis. Monitor contract performance standards and guarantees.
* Implement existing sales strategy for up-sell activities across all CE customer accounts.  For new business and renewals; establish rates with finance then negotiate those rates and contractual terms with CE customers that result in improved profitability.
* Navigate customer issues, challenges and growth opportunities with internal teams (such as, Account Management, Operations, IT and Leadership) to collaboratively problem solve to ensure timely resolution.
* Assist with compliance efforts to increase utilization and sell various programs through to the CE.
* Develop, monitor and deliver reports as required and requested by CE(s).
* Attend conferences and trade shows as needed.
* Onsite visits to CE’s 1-2 times per year.  
** Supervisory Responsibilities
** No supervisory responsibilities                                   
** Client Responsibilities
** This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations;
Respond promptly to client needs;
Solicit client feedback to improve service;
Respond to requests for service and assistance from clients;
Meet commitments to clients.#
** Qualifications
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#
** Education and/or Experience
** BS/BA and 7+ years’ experience or equivalent combination of education and experience, and 4 years' of SME in respective areas#
** Computer Skills
** Intermediate to…