Account Executive

Account Executive

The Account Executive (AE) reports to the Principal, Account Management and is responsible for building, managing and maintaining the Covered Entity (CE) client relationship for Sun Rx. The Account Executive I is also accountable for increasing utilization and providing first level support for their CE clients. AE's are the face of the company and service the clients with professionalism, accountability and credibility.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for overall CE customer relationships, including those with decision makers.
• Maintain in-depth knowledge of CE customer organization's structure, contract, benefits, culture, usage, program goals and other needs.
• Maintain frequent contact with appropriate personnel in the CE customer organization(s) through face-to-face meetings, telephone calls, Web Ex, and written communications.
• Knowledge of the profitability of the assigned book of business.
• Accountable for building long-term, tactical relationships with CE customers and developing and implementing strategic business plans to ensure CE's satisfaction, account growth and ultimately CE retention.
• Provide continual monitoring of each CE organization's commitment, attitude(s), and engagement with and towards Sun Rx and the services we offer, including providing suggestions on improving and/or changing our service delivery, and communicating this information to your Sun Rx Manager.
• Assist with coordination of relationship(s) with other vendors used by our CE customers, where and when applicable.
• Accountable for developing CE customer renewal strategies and ensuring long term contractual commitments as well as building client references and testimonials for internal/external use.
• Assure that contract deliverables are met on a timely basis. Monitor contract performance standards and guarantees.
• Implement existing sales strategy for up-sell activities across all CE customer accounts. For new business and renewals; establish rates with finance then negotiate those rates and contractual terms with CE customers that result in improved profitability.
• Navigate customer issues, challenges and growth opportunities with internal teams (such as, Account Management, Operations, IT and Leadership) to collaboratively problem solve to ensure timely resolution.
• Assist with compliance efforts to increase utilization and sell various programs through to the CE.
• Develop, monitor and deliver reports as required and requested by CE(s).
• Attend conferences and trade shows as needed.
• Onsite visits to CE's 1-2 times per year.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations;
Respond promptly to client needs;
Solicit client feedback to improve service;
Respond to requests for service and assistance from clients;
Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 7+ years' experience or equivalent combination of education and experience, and 4 years' of SME in respective areas

Computer Skills

Intermediate to advanced skill set in MS Office;
Word, Excel, PowerPoint, Project and Outlook

Certificates, Licenses, Registrations

340B ACE…