Associate Charter Broker

The Associate Charter Broker is a developmental charter sales role designed to build the commercial, client-service, market, and business-development capabilities required for progression within Fraser Yachts Charter Retail. Working under the supervision of the Charter Director and a designated Mentor, the Associate will develop new charter opportunities, re-engage assigned contacts, support existing client activity, and progressively build an individual client portfolio while delivering the high level of service expected of Fraser.

The role forms part of Fraser’s Charter Mentorship Program, which has an anticipated maximum duration of 24 months from full transition into the Associate Charter Broker role. Program duration and progression may vary based on business needs, performance, and Fraser’s decision-making.

• Re-engage with and follow up on CRM contacts assigned to the Mentor, with the objective of developing qualified charter opportunities and generating new business.
• Proactively identify, develop, and introduce new charter contacts to Fraser Yachts that are not already in the CRM, maintaining consistent and appropriate follow-up.
• Support the Mentor with existing clients, prospects, charter enquiries, and ongoing commercial activity as requested.
• Learn to respond to charter enquiries in a timely, professional, and client-focused manner and support the preparation of suitable yacht options and charter proposals.
• Develop and maintain accurate client, prospect, and activity records in the CRM in accordance with Fraser processes.
• Build knowledge of the superyacht charter market, Fraser’s charter fleet, cruising destinations, industry practices, and the end-to-end charter process.
• Develop relationships across Fraser and the wider industry to support client service, lead generation, and future business development.
• Participate in relevant client, networking, industry, and boat-show activities as requested and appropriate to the Associate’s stage of development.
• Complete the objectives, activities, learning requirements, and KPIs established for the Mentorship Program.
• Participate actively in scheduled progress reviews, coaching, and development activities and apply feedback to ongoing performance.

• Business Development & Lead Generation: Consistently generate and develop new charter leads, re-engage assigned CRM contacts, and maintain an active pipeline of qualified opportunities.
• Client Development & Service: Support responsive, professional service to prospects and existing clients while progressively developing the skills required to manage charter relationships and build a personal client portfolio.
• Commercial Performance: Work toward the personal transaction, new listing, and other commercial targets established for each stage or year of the Mentorship Program.
• CRM & Pipeline Management: Maintain accurate, current records of contacts, activity, follow-up, and opportunities and demonstrate disciplined management of assigned and self-generated leads.
• Learning & Development: Achieve agreed monthly learning objectives and demonstrate increasing knowledge of yachts, destinations, charter practices, client needs, and Fraser processes.
• Mentorship Program Progress: Meet the objectives and KPIs established with the Mentor, participate in regular reviews, and demonstrate measurable progression in independence, judgment, and client management and business development capability.
• Collaboration & Brand Representation: Work effectively with the Mentor, Charter Director, Charter Retail colleagues, and other Fraser teams while representing the Fraser brand professionally in all client and industry interactions.

KPIs will be established and…