Internal Marketing Consultant

Responsible for providing a wide variety of support services to promote the company's product portfolio and develop and support the Marketing Departments to increase company revenue and profit.

• Agent Support Functions:
  Promote the company’s product portfolio by being proficient within product area assignment and familiar with all company products and services. Develop assigned marketing plans and provide service assistance to agents;
  Handle 50–100 telephone calls per day with agencies and agents on all aspects of assigned products;
  Recruit, train, service and assist agents to enable agents to produce at highest level possible;
  Assist agents with issues including recruit kits for carriers, training, contracting, certification, transactional issues such as electronic signature, telephonic signatures and app-by-email;
  Communicate with agents regularly regarding product information, rate changes and key agent benefits;
  Monitor compliance with program reporting rules and sales requirements;
  Provide technical support training, sales and marketing coaching;
  Identify and cultivate top producers;
  Identify problem agents;
  Recruit agents to participate in special opportunities, such as new lead sources, alternative methods of enrollment (e-commerce, e-signature, tele-app., etc.). Develop a Team Roster of agents/agencies and maintain regular contact/support and comply with procedures to protect all hierarchy relationships. Normally there should be no communication directly with the end consumer; all communications with the end consumer should be made by and through the agent.
  
  There can be exceptions to this rule based on specific circumstances and requests. For example, a marketer cannot participate in the closing of a sale or make recommendations. However, it may be possible to lend support regarding specific product information. This needs to be reviewed and approved by a marketing supervisor prior to the conversation taking place.
• Department Support Functions:
  Update and maintain Contact Management System information in accordance with policies and procedures;
  Manage Team Roster;
  Update and maintain task list. Have working knowledge of Who Quit Writing, Debit Balances, MGA reports, lead distribution/lead management, incomplete contracts, certification process, moving agents and agencies into production, able to conduct webinars and display/introduce SMS technology tools.
• Special Projects:
  Work collaboratively with fellow staff to advance the values and mission of Senior Market Sales by serving on relevant internal and external committees;
  Assists with special projects/assignments as requested by members of management.
• Performs other duties as assigned by management.*

• Bachelor's Degree in marketing or a related field
• High School Diploma or GED
• Three (3) or more years general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience
• Life/Health Insurance license

• Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the marketer.
• Knowledge of the general industry procedures, practices and terminology.
• Skill in working effectively with inbound and outbound callers/customers.
• Skill in negotiating and problem solving to resolve internal and external conflicts.
• Skill in the use of office equipment including computer, fax, printer, telephone system, etc.
• Skill in the use of time management and organization skills.
• Skill in maintaining effective working relationships with all customers, employees and the general public.
• Skill in project management.
• Proficient computer skills…