Loss Prevention Manager

Overview

At Town and Country Resort, creating memorable experiences begins with creating a safe environment. We are seeking an experienced Risk & Security Manager to lead the resort's safety, security, and risk management programs while supporting a culture of accountability, preparedness, and exceptional hospitality.

This position plays a critical role in protecting our guests, team members, property, reputation, and financial assets. The ideal candidate is an experienced leader who understands both operational risk and security management within a large resort, convention hotel, or hospitality environment.

The Risk & Security Manager is responsible for overseeing all aspects of resort security, workplace safety, risk mitigation, emergency preparedness, incident management, and asset protection. This leader partners closely with resort operations, People Services, Facilities, and Executive Leadership to proactively identify risks, reduce liability, and ensure compliance with applicable regulations and company standards. Salary range $85,000 -$95,000

• Develop, implement, and oversee resort-wide risk management and loss prevention programs.
• Investigate guest incidents, workplace injuries, property damage claims, vehicle accidents, and liability matters.
• Coordinate workers' compensation reporting and collaborate with People Services on claim management and return-to-work programs.
• Analyze incident trends and develop corrective action plans to reduce risk and improve safety outcomes.
• Lead property safety inspections and audits.
• Ensure compliance with OSHA, Cal/OSHA, fire and life safety regulations, and company safety standards.

• Oversee daily security operations for a 24-hour resort environment.
• Lead, develop, and mentor the Security Team.
• Ensure appropriate coverage of guest areas, meeting space, restaurants, bars, parking facilities, pools, and back-of-house operations.
• Manage surveillance systems, access control programs, key control, and security technology.
• Conduct investigations involving theft, disturbances, misconduct, workplace violence concerns, and other security-related matters.

• Maintain and oversee the resort's Emergency Response Plan and business continuity procedures.
• Coordinate emergency preparedness training, drills, and exercises.
• Serve as a key leader during emergency situations, severe weather events, medical incidents, and critical operational disruptions.
• Foster relationships with local law enforcement, fire departments, emergency medical services, and regulatory agencies.

• Partner with department leaders to identify operational risks and implement effective mitigation strategies.
• Support insurance renewals, claims management, audits, and regulatory inspections.
• Prepare detailed reports, investigations, and executive summaries.
• Participate as a member of the resort leadership team and contribute to operational decision-making.

• Minimum 5 years of progressive leadership experience in risk management, security, safety, loss prevention, or a related field
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• Hospitality, resort, casino, convention center, or large-scale property experience strongly preferred.
• Experience managing security operations in a 24-hour environment.
• Strong knowledge of OSHA, Cal/OSHA, workers' compensation, liability management, incident investigation, and emergency preparedness.
• Proven ability to lead teams, conduct investigations, and manage complex situations with professionalism and discretion.
• Excellent communication, organizational, and problem‑solving skills.
• Proficiency with security technology, surveillance systems, incident reporting systems, and Microsoft Office applications.
• Valid California driver's license required.

• Bachelor's degree in Risk Management, Criminal Justice, Occupational Safety, Hospitality Management, Business Administration, or related field.
• Professional certifications such as ARM, CSP, CPP, PSP, CHPA, or similar credentials.
• CPR, AED, and First Aid certification.

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