Global Security Operations Supervisor

Responsibilities

• Lead and supervise GSOC personnel during assigned shifts, ensuring effective 24/7 coverage.
• Drive daily operations within a modern, intelligence‑led GSOC, maintaining continuous monitoring, situational awareness, and timely incident response across global operations.
• Oversee real‑time monitoring of CCTV, access control systems, alarms, and integrated platforms to assess risks to employees, facilities, and business operations.
• Direct incident triage using structured escalation frameworks and tiered response models, ensuring accurate documentation, escalation, and resolution.
• Maintain and continuously improve GSOC standard operating procedures, incident response playbooks, and decision‑support frameworks aligned with industry best practices.
• Proactively identify risks through intelligence monitoring, threat analysis, and collaboration with internal and external sources to support an intelligence‑led security program.
• Coordinate cross‑functionally with Site Security, Regional Security Leads, IT, Facilities, EHSS, and travel risk partners to mitigate risk and support global operations.
• Act as the on‑site GSOC lead during emergencies and critical incidents, coordinating crisis response, mass notifications, and external emergency services as needed.
• Support investigations through CCTV review, access control data, and detailed incident reporting, ensuring auditability and compliance.
• Track and report on key performance metrics, contributing to continuous improvement and GSOC maturity.

• Minimum 3 years of experience supervising security personnel in a GSOC or comparable environment.
• Strong leadership capability with a growth mindset, fostering accountability, training, and performance excellence across teams.
• Demonstrated expertise operating and interpreting data from enterprise security systems, including CCTV, access control, alarm monitoring, and incident management platforms.
• Skilled in intelligence‑led security operations, including threat monitoring, risk analysis, and translating intelligence into actionable decisions.
• Ability to assess risk and make timely, high‑quality decisions in dynamic, high‑pressure environments.
• Experience managing incident response, emergency management, and crisis coordination, including escalation protocols and cross‑functional stakeholder engagement.
• Highly organized with strong attention to detail in documentation and compliance.
• Effective communication across multiple teams and levels, providing clear, concise updates during routine and critical incidents.
• Experience overseeing contract security personnel and vendors, ensuring service delivery aligns with operational standards and performance expectations.
• Understanding of GSOC performance metrics and KPIs, and active contribution to continuous improvement of operations, SOPs, and playbooks.
• Bachelor’s degree and 5–8 years of industry experience; informal management/team lead experience acceptable.

• Experience supporting global operations, healthcare or manufacturing environments.
• Familiarity with travel risk management, or executive protection support.

• A front‑row seat to life‑changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
• Travel required:
  
  0–5%.
• Salary range: $82,900.00 – $.

Dexcom is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.