Security Supervisor

To ensure the routines and tasks of each shift are properly completed in accordance with Pacific Palms Resort standards. The primary responsibility of a Loss Prevention Agent is to protect the assets of the Company, help maintain a safe business environment, and monitor and enforce associate compliance to Company policies and rules of conduct.
Position pays: $22.00/hour. Must have open availability

• Ensures that all Security personnel functions are being properly completed by the Security Department
• Ensures that shift personnel are properly assigned at all times.
• Responsible for disciplining Security personnel in conjunction with the Director of Security.
• Reviews all reports completed by Security officers to ensure accuracy and timely submission.
• Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times.
• Reports all observed hotel property deficiencies and safety hazards.
• Ensures that a thorough and complete investigation and report is mad on incidents, (e.g., losses, thefts, and accidents and acts of violence) incurred by guests and associates.
• Responsible for coordinating guest room surveillance in conjunction with the Director of Security.
• Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Security.
• Ensures that all Security equipment (i.e., uniforms, walkie-talkies, cameras, etc.) is kept clean and in good working condition.
• Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest (i.e., drunks, prostitutes, vagrants, etc.)
• Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Security.
• Reasonable requests of management as directed.
• Write reports documenting all incidents, apprehensions, and recoveries.
• Drive a “Shrink Elimination” culture within the Resort environment.
• Participate in all Safety Programs throughout the Resort
• Partner with Resort management to drive Loss Prevention Issues.
• Meet all Resort and Loss Prevention Agent Training and Certification Requirements.
• Create associate awareness for shrink issues related to internal and external theft, operational deficiencies and physical security.
• Check physical security of the Resort facility to prevent and deter theft/fraudulent activity.
• Represent the Resort in a professional manner throughout all court related procedures.
• Communicate with the Director of Security on internal and external investigations and physical security within the Resort.
• Maintain an open channel of communication with resort Management and all associates
• Effectively Support the Loss Prevention Team Plan
• Effectively utilize the CCTV system and other technologies available throughout the Resort.
• Test building alarm system for functionality as directed by Security Supervisor.
• Conduct Surveillance when required as directed by the Security Supervisor, Director of Security, or Executive Team Members.
• Report ANY and ALL incidents/accidents to the Manager on Duty
• Ensure that all Resort walking surfaces are safe and clear of potential hazards
• Immediately correct and unsafe conditions observed throughout the Resort and notify the Manager on Duty.
• Complete specific safety training courses as directed by the SM or DOS.
• Always use and enforce the proper use of Personal Protective Equipment and Safe Lifting Techniques.
• Work safely and report Associates who are acting in an unsafe manner.
• Offer assistance to guests that are acting in an unsafe manner
• Follow and complete all other tasks and responsibilities assigned by the SM or DOS.
• Administration of the Lost and Found Program
• Guest Relations concerning all Lost and Found matters
• Responsibility for organization, continuous control, and security of all Lost and Found
• Property
• Office administration concerning all necessary Lost and Found Record Keeping and
• Documents
• Organization and administration of surveillance system quality control and Functionality
• Procedures, including regular audits, and back up off all incident evidence footage
• Supervisi…