Senior Payments Strategist

Join the Sony Engagement Platform Services (SEPS) Team, where innovation meets collaboration in the dynamic world of digital engagement. At SEPS, we are building the next-generation platform that powers how fans connect with the content—and the creators—they love. Our mission is to unlock meaningful, data-driven engagement across Sony’s entertainment ecosystem, from games and anime to music, film, and live experiences—empowering both internal teams and external partners to build  mission is to create a world-class engagement platform that not only enhances existing revenue streams but also drives new opportunities through a robust ecosystem of partners and creators.

By decoupling application development from platform services, we empower our teams to deliver exceptional solutions with agility and efficiency. If you are passionate about shaping the future of digital engagement and want to be part of a vibrant community that values creativity and collaboration, we invite you to explore the exciting opportunities within our team. Together, we will shape the future of fan experiences and define the foundation for what’s possible in the realm of engagement.

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We are seeking a Senior Payments Strategist to support the Sony Engagement Platform, helping Sony operating companies consume SIE's payment orchestration capabilities and related commerce services globally. This senior individual contributor role calls for a payments specialist who can operate independently across complex internal and external stakeholder groups, translate business needs into practical payment strategies, and support onboarding, payment provider and payment method enablement, payment optimization and operational performance.

The role will include relationship ownership for assigned Sony operating companies, serving as the primary payments point of contact within SEPS, acting as a trusted payments partner who understands their commercial priorities, payment needs, operational challenges and roadmap requirements. The successful candidate will work closely with SIE Global Payments, Sony Engagement Platform, product, engineering, risk, fraud and regional business teams to identify opportunities, shape requirements and help ensure services are commercially viable, operationally scalable and aligned to operating company needs.

Overall, we are looking for an individual who is passionate about our brand and what they do, has a high sense of integrity and excels in building strong relationships by deeply caring about others, including our customers.

• Work closely with Sony Engagement Platform stakeholders, SIE Global Payments, Sony operating companies and the external payment ecosystem to define forward-looking payment initiatives and translate operating company needs into scalable platform priorities.
• Act as the payments relationship owner for assigned Sony operating companies, maintaining a clear understanding of their payment objectives, operational needs, commercial priorities and roadmap requirements.
• Support onboarding and readiness for Sony operating companies, including initial payment assessments, payment method requirements, PSP/APM setup, operational readiness and repeatable configuration patterns.
• Develop and maintain payment success plans for assigned operating companies, covering onboarding status, optimisation opportunities, risks, decisions, roadmap dependencies and open actions.
• Partner with payments analysts to interpret payment performance, conversion, cost and operational data, turning insights into practical recommendations for Sony operating companies and internal stakeholders.
• Lead regular payment performance discussions and service reviews, ensuring opportunities, risks, decisions and follow-up actions are clearly captured and progressed.
• Coordinate payment-related escalations across operating companies, PSPs and internal Sony teams, ensuring issues are prioritised, communicated clearly and driven to resolution.
• Identify and advocate for payment optimisation opportunities, from tactical improvements that can deliver immediate gains to longer‑term initiatives…