Experienced Lead Plumber - Residential

Benefits

• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing of San Diego is seeking a highly skilled Lead Plumber to guide, support, and develop our team of residential service plumbers while also performing daily plumbing work as a key contributor in the field.

This is a working leadership role
. You will spend part of your time running calls, diagnosing issues, serving customers, and modeling best-in-class workmanship and the rest will focus on managing & coaching plumbers, owning performance metrics, training the team, and driving consistency across field operations.

We’re looking for a leader who leads by example: technically strong, customer-centered, highly reliable, and passionate about helping other plumbers grow.

• Supervise, mentor, and support a team of residential service plumbers
• Hold daily or weekly field meetings to communicate goals, updates, and expectations
• Own key performance indicators (KPIs), including:
  • Revenue and ticket goals
  • Conversion rates
  • Membership sales
  • Warranty/quality performance
  • Customer satisfaction scores
• Provide regular coaching through ride-alongs, quality audits, and real-time field support
• Support hiring, onboarding, and training of new plumbers
• Promote a culture of safety, professionalism, and accountability

• Deliver hands‑on technical training and troubleshooting support
• Develop plumbers’ skills in communication, customer service, pricing, and workflow efficiency
• Identify performance issues and create improvement plans
• Lead training sessions on new technologies, best practices, and company procedures

• Run customer appointments daily, serving as a working field leader
• Diagnose and repair residential plumbing issues, including
• Provide clear and professional communication of problems, solutions, and pricing
• Maintain clean, safe worksites and represent the company with professionalism in every home
• Support emergency or escalated calls requiring advanced technical expertise

• Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity
• Ensure accurate documentation of work performed, materials used, and customer notes
• Maintain company vehicles, equipment, and tools in top condition

• 5+ years of residential plumbing service experience
• Prior leadership, training, or lead‑tech experience strongly preferred
• Demonstrated ability to coach, motivate, and hold team members accountable
• Strong customer service and communication skills
• High standards of integrity, reliability, and punctuality
• Comfortable using Service Titan
• Valid driver’s license and clean driving record
• Ability to pass background check and drug screening

• Competitive hourly base pay plus performance‑based incentive / commission
• Additional compensation tied to team performance and KPI achievement
• Company vehicle, tools, uniforms, and equipment
• PTO, paid holidays, and benefits (if applicable)