Media Services Technician

PLNU description

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom.

We therefore encourage applications from culturally diverse candidates. Benefits:
We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

The Media Services Technicians provides event, classroom, and audiovisual technology support to the PLNU community. This position assists in the setup, operation, maintenance, and troubleshooting of audio, video, lighting, and classroom technologies used throughout the University. Working alongside experienced Media Services staff, this role provides technical support for campus events while developing knowledge of professional audiovisual systems, live event production, classroom technology, and multimedia systems.

The ideal candidate is dependable, customer-service focused, eager to learn new technologies, organized, adaptable, and able to work both independently and collaboratively in a fast-paced environment.

Pay range:
Media Services Technician Level I $26.36 - $30.36
Media Services Technician Level 2 $ 30.37 - $33.39
Actual salary offered is determined by the candidate’s experience, education, skills, and other factors, including internal equity and university funding resources.

Full time

Essential Responsibilities

Event Support:
Setup, operate, and tear down portable and installed audio, video, lighting, and presentation equipment for campus events, meetings, classes, and special programs. Assist with live sound reinforcement using analog and digital audio consoles. Assist with live video production, streaming, and recording of University events. Operate presentation systems including microphones, projectors, displays, confidence monitors, and video conferencing equipment. Provide technical support during events and respond quickly to operational issues.

Assist with Media Services or Telecom infrastructure cabling installations or repairs.

Classroom & Technology Support:
Assist with deployment, maintenance, troubleshooting, and repair of classroom audio/visual equipment. Diagnose and resolve basic hardware and software issues related to classroom technology. Perform preventative maintenance and routine inspections of classroom technology. Maintain accurate equipment inventories and storage areas.

Customer Service:
Provide professional and courteous support to faculty, staff, students, and guests. Instruct faculty and staff on proper operation of classroom and event technology. Communicate effectively in person, over the phone, and through email.

Team

Collaboration:

Work closely with Media Services Engineers and senior technicians during event support and technology deployments. Cross-train with other ITS staff to develop proficiency across supported technologies. Train and mentor student workers in proper equipment operation, event procedures, and safety practices. Follow University, ITS, and Event Services policies and procedures. Perform other duties as assigned.

Professional Development:
Learn emerging audiovisual technologies through training and hands-on experience. Follow…