Senior Service Technician

San Diego, CA

Full time

R111251

** Patterson isn't just a place to work, it's a partner that cares about your success.*
* One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

** Job Summary*
* We Are Patterson!  Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking a driven tradesperson to join our Dental Service team.  The core responsibility for a Senior Service Technician is to work independently on all basic core equipment installs and repairs. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer experience.

Join a company that is Passionate, Focused, Always Advancing, and People-First.

** Essential Functions*
* To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

** Install and/or Repair Dental Equipment:
** The core responsibility for a  Senior Service Technician is to work independently on all basic core equipment installs and repairs.

+ Safely remove, modify, and repair all core dental equipment without supervision.

+ Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage.

+ Responsible for basic installation and basic repair on dental equipment.

+ Maintain all service records timely and accurately

+ Ensures safe transportation and delivery of product to customer location

+ Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis are followed.

+ Perform other duties as assigned

** Customer Service:
** Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

** Communication:
** Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

** A*
* ** dditional functions*
* In addition to the essential functions listed above, the incumbent may perform the following additional functions.

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** Work Ethic:
** Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson's business conduct and code of ethics and responsibilities.

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** Problem Solving

Skills:

** Anticipates problems and can troubleshoot a variety of install and basic repair problems to meet the customer needs.

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** Interpersonal

Skills:

** Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.

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** Inventory Management:
** Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

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** Personal/Vehicle Safety:
** Safety is a primary focus for the Patterson Dental service department.  Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle.  Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.

** Job Qualifications*
* ** Required Qualifications*
* + High school diploma or equivalent

+ 3-4 years of comparable Patterson experience or equivalent experience

+ Successfully completed Basic Install Certification and Basic Repair Certification…