Lead AV Technician

Duties & Responsibilities:

Install A/V and related systems in commercial spaces

Lead teams of installation technicians to complete satisfactory A/V installations on time, on budget, and on quality

Maintain customer systems, customer service systems according to Service Level Agreements, including regular service visits, on-call availability when necessary, maintenance of firmware and other system requirements according to SLAsMaintenance of Hyphn’s internal A/V systems, development and upkeep of records, scheduling and coordination of routine maintenance, proactive performance checks

Develop and document best practices and preferred installation methods for process improvement

Train and develop other installation technicians.

Read and interpret project blueprints, CAD drawings, elevations, schematics, reflected ceiling plans, call out possible project challenges and risks, and lead a team to install systems based on drawing package

Terminate, test and label network, audio and video cabling

Rack construction, pulling cable, and preparing equipment for installation

Installation of completed racks, projectors, monitors and related sub mounts

Assist with testing system components to assure system completeness and convention

Use company approved installation methods and techniques

Ensure all work complies with company policies, procedures, standards and conventions

Assure each system’s physical completeness is in accordance with installation drawings

Maintain an on-going dialog with Lead Installation Technician and Project Engineer, ensuring that work quality, performance, and materials meet required schedules and expectations

Maintain assigned equipment inventory and assigned tools

Handle other duties related to the job as assigned by management

Follow and maintain proper safety practices

Understanding of Hyphn’s vision and mission, and our value proposition.

Participate in training and self-development programs, to continuously improve skills and approach

Perform other duties assigned by WPT leadership

Job Specifications/

Qualifications:

High School Diploma or equivalent as a prerequisiteAVIXA CTS or CTS-I is a plus Other A/V industry certifications

College Degree or Trade School Diploma in Audio or Electrical Engineering, Computer Science, Information Technology or other audio or video related degree, or 3-5 years of experience installing and maintaining high-quality audio-visual systems

Biamp, Extron, Crestron, QSYS, Logitech, Google Video Conferencing, Zoom, Cisco, Poly, Clear One system installation and commissioning experience a plus Experience managing teams and/or projects in the field at construction sites in various phases

Experience installing audio-visual, teleconferencing, corporate video, control systems, low voltage, voice/data cabling, structured cabling, fiber optic, or related systems strongly preferred

Experience using hand tools of the A/V and electronic related trades is a plus. This is inclusive of, but not limited to, wire strippers and crimpers for varying types of wire and cable, soldering tools/techniques, construction equipment such as scaffolding, hoists, pulleys, (concrete, brick & block) attachment devices, Unistrut steel support, etc.

Must maintain a valid driver’s license with clean driving record and meet all eligibility requirements to drive a company vehicle throughout employment.

The position of Installation requires the following attributes: technical capability, professionalism, self-motivation, self-discipline, focus and attention to detail and punctuality

Basic computer skills using Microsoft Office

Education:

High School Diploma or equivalent, some college preferred, technical trade school diploma or college degree a plus. 3-5 Years relevant experience.

Supervisory Responsibilities:

Leading project installation teams.

Physical Demands:

The position of Installation requires the following attributes: technical capability, professionalism, self-motivation, self-discipline, focus and attention to detail and punctuality

Must be able to stand, kneel and crouch for long periods of time

Must be able to climb ladders and scaffolding

Must be able to lift more than 50 pounds

Must be able to work in high places and in small, cramped places

Must be able to work in hot humid places as well as cold places

Must be able to maintain the following attributes while under pressure from deadlines: technical capability, professionalism, self-motivation, self-discipline, focus and attention to detail

Must be able to maintain a safety-minded approach to all activities

Work Environment:
Project sites, Operations Center & Warehouse, spending time with other installers and service team members. Some time spent in Design Studio, an office, and showroom environment. So, installation duties will be in Hyphn’s own space, while most will be located on-site at customer locations.
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