Machine Service Technician; Mechanic Field Service

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Be Part of the Hawthorne Difference! Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

As a technician, with minimal supervision, the Machine Service Technician 2 - Field is responsible for providing high quality repairs on Caterpillar and allied equipment. The Machine Service Technician 2 - Field will diagnose and troubleshoot engines, powertrains, electrical, and hydraulic systems; experience with cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is essential. Due to multiple projects the Machine Service Technician 2 - Field will be assigned, this position requires planning and organization skills with a particular emphasis on controlling job costs.

The Machine Service Technician 2 - Field will investigate, analyze, and identify issues in order to make recommendations for the appropriate repairs. Our technicians work with a variety of people, communication skills that include strong interpersonal skills, effective writing, basic computer skills, and ability to respond to the lead technicians/management in a positive, caring, and timely manner is required.

• Analyze and diagnose equipment malfunctions.
• Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
• Perform Caterpillar updates as directed by Caterpillar, Inc.
• Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
• Effectively communicate with peers, leads and other staff members.
• Organize a job in a logical and economical sequence.
• Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
• Order parts through DBS (Dealer Business System).
• Enter your labor time daily (DBS).
• Perform assigned work within the communicated time quoted/flat rated.
• Conduct customer training in proper use of Caterpillar equipment as needed.
• Complete assigned jobs to meet flat rate times with minimal to no rework.
• Write service reports that accurately document diagnosis and repairs performed on a daily basis.
• Attend toolbox meetings as required.
• Adhere to all company policies.
• Follow contamination control and OSHA/MSHA rules and regulations.
• Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
• Perform other duties as assigned.