Service Technician

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Laborer San Diego, CA, US

3 days ago Requisition

Salary Range: $35.00 To $43.00 Annually

AMPAM is a leading Mechanical, Electrical, and Plumbing (MEP) contractor serving large-scale multifamily and commercial projects across California. With 1,500 employees across multiple business units, we are committed to delivering quality, safety, and excellence in every project. In June 2026, AMPAM acquired Coastal Fire & Integration Systems(“Coastal”), a San Diego-area provider of fire protection, low-voltage, and life safety systems. This role will join the AMPAM team as a part of our Coastal Fire & Integration Systems acquisition.

Position Summary

The Fire & Low-Voltage Service Technician is responsible for the inspection, testing, maintenance, troubleshooting, repair, commissioning, and service of commercial fire alarm, access control, CCTV, intrusion, structured cabling, and other low-voltage systems. This position responds to scheduled service calls, preventive maintenance inspections, emergency service requests, and warranty work while providing exceptional customer service and ensuring systems operate safely, reliably, and in compliance with applicable codes and manufacturer requirements.

The Service Technician works closely with the Service Manager, Service Coordinators, customers, Project Managers, and other technical personnel to resolve system issues and maintain long-term customer relationships.

Service & Maintenance

• Perform preventive maintenance, inspections, testing, and service on commercial low-voltage systems.
• Diagnose, troubleshoot, repair, and maintain:
  • Fire alarm systems
  • Access control systems
  • CCTV systems
  • Intrusion systems
  • Structured cabling
  • Telephone systems
  • Data networks
  • Audio-visual systems
  • Other integrated low-voltage systems
• Perform emergency service calls and scheduled maintenance visits.
• Identify equipment failures and recommend corrective actions.
• Replace defective devices, equipment, wiring, and system components as required.
• Verify systems are restored to proper operating condition before leaving the job site.
• Inspect, test, troubleshoot, and repair commercial fire alarm systems.
• Perform functional testing of:
  • Initiating devices
  • Notification appliances
  • Control panels
  • Power supplies
  • Monitor modules
  • Control modules
  • Annunciators
  • Voice evacuation equipment
• Support fire alarm commissioning and acceptance testing.
• Ensure work complies with NFPA 72, manufacturer requirements, and local AHJ requirements.

Security & Access Control Systems

• Service and troubleshoot:
  • Card access systems
  • Electric strikes
  • Magnetic locks
  • Door contacts
  • Request-to-exit devices
  • CCTV systems
  • Intrusion systems
  • Panic buttons
  • Intercom systems
• Conduct maintenance and operational testing of door hardware and electronic locking systems.
• Program or configure equipment when required.
• Verify proper communication between integrated security systems.

Network & Low-Voltage Systems

• Install, configure, and troubleshoot IP-enabled devices including:
  • Wireless access points
  • Network cameras
  • Audio-visual equipment
  • Access control controllers
  • Network switches
• Troubleshoot structured cabling and network connectivity issues.
• Test copper and fiber cabling where applicable.

Customer Service

• Communicate professionally with customers regarding system status, repairs, and recommendations.
• Review completed work with customers prior to leaving the site.
• Provide customer instruction on system operation and functionality.
• Recommend repair or upgrade options when deficiencies are identified.
• Maintain positive customer relationships through professional service and communication.

Documentation

• Complete accurate service tickets documenting work performed, equipment serviced, deficiencies identified, materials used, and labor performed.
• Obtain customer review and electronic or written sign-off before leaving the customer site.
• Maintain accurate inspection reports, testing records, deficiency reports, and service documentation.
• Document programming changes, equipment replacements, and system modifications.

Safety

• Follow all Coastal Fire & Integration Systems safety policies and procedures.
• Comply with OSHA regulations, General Contractor safety requirements, and customer site rules.
• Properly wear required personal protective equipment.
• Maintain clean, organized, and safe work areas.
• Report unsafe conditions, incidents, and injuries immediately.
• Operate ladders, lifts, and testing…