Patient Engagement Specialist ; Escondido

Company Overview

Family Health Centers of San Diego (FHCSD) is one of the largest federally qualified health centers in the United States, serving over 227,000 patients annually. With more than 90 sites across San Diego County, FHCSD provides a full spectrum of primary, behavioral, and specialty care services to underserved populations.

Under general supervision, the Patient Engagement Specialist I recruits patients into the program’s system of care and supports the planning, development, implementation, and evaluation of patient engagement services in accordance with contractual and departmental requirements.

• Develop, identify, and provide referrals both within and outside of FHCSD and effectively monitor and track such referrals.
• Effectively communicate with and recruit new patients into the clinic’s or program’s system of care, engaging with community members and patients from diverse social, cultural, and economic backgrounds.
• Leverage community resources to raise awareness of FHCSD, establish and maintain good working relationships with community partners, and connect new and existing patients with FHCSD services.
• Act as an effective, productive, and collegial team member.
• Participate in and support the planning, development, execution, and evaluation of patient engagement plans.
• Investigate leads for patient recruitment and engagement opportunities.
• Perform other duties as assigned.
• Produce accurate and timely written work such as plans, flyers, and reports.
• Use computer resources and the required applications to meet organizational demands.

• At least 1 year of experience in sales, patient engagement, community education, community health or outreach programs.
• Associate’s Degree with a focus on psychology, sociology, social work, communication, public health or a related field is strongly preferred; relevant work experience may substitute for the degree.
• High School diploma or GED equivalent (or equivalent combination of education and experience).
• Valid California driver’s license, proof of minimum insurance coverage, and acceptable driving record.
• Willingness to travel between sites and other locations as an essential function of the job.

• Maintain good interpersonal interactions with clients and co‑workers in a multidisciplinary community health team serving a diverse, multicultural population.
• Multi‑task, adapt to changing priorities and ensure accuracy in a fast‑paced, high‑workload environment.
• Basic computer literacy and ability to input information into a database and use Microsoft Office Suite.
• Fluency in both English and Spanish (read, speak, and write).
• Effective communication skills, including reflecting, active listening, and paraphrasing.
• Intermediate ability to investigate leads for patient recruitment and engagement opportunities.
• Intermediate written and verbal communication skills.
• Knowledge of community resources, health and social service systems in San Diego County, and ability to establish working relationships with community partners.
• Knowledge of current science and practices related to the health topic for the assigned program.

Job type:
Full Time (In‑Person/Onsite) –

Location:

128 N. Broadway, Escondido, CA 92025
Salary range: $25.00 – $30.93 per hour
Benefits include: retirement plan with employer match, paid time off, extended sick leave, paid holidays, medical/dental/vision/FSA/life insurance, employee discounts, and wellness programs.

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.