Family Services Coordinator

• Serve as the primary regional liaison for Family Support Specialists, subgrantees, and community partners
• Coordinate delivery of family support and stabilization services, ensuring timely and equitable access across the region
• Support and monitor referral pathways to address client needs, including basic needs, case management, and supportive services
• Ensure services are delivered using trauma-informed, culturally and linguistically appropriate practices
• Translate statewide directives from the Project Director, Partnership Coordinator, and Oversight & Technical Assistance Coordinator into regionally responsive implementation strategies
• Adapt program models to reflect local conditions, partner capacity, and community needs while maintaining fidelity to statewide standards
• Support development and rollout of tools, SOPs, and service protocols at the regional level
• Ensure consistent implementation of service delivery models and performance expectations
• Provide hands‑on guidance and technical support to subgrantees and Family Support Specialists
• Conduct regular check‑ins, site visits, and performance monitoring to ensure quality and compliance
• Identify capacity gaps and provide targeted training, coaching, and problem‑solving support
• Reinforce adherence to program standards, reporting requirements, and compliance expectations
• Monitor regional program performance to ensure alignment with grant requirements, workplans, and reporting timelines
• Support subgrantees in maintaining accurate documentation, data quality, and reporting systems
• Identify risks or challenges and elevate issues to leadership as needed
• Build and maintain strong relationships with local service providers, community‑based organizations, and stakeholders
• Facilitate regional coordination meetings, case conferencing, and collaborative problem‑solving
• Share regional insights, challenges, and successes to inform statewide strategy

• Bachelor’s degree required in Social Work, Public Administration, Human Services, International Development, or a related field
• Master’s degree preferred in a relevant field (e.g., Social Work, Public Health, Nonprofit Leadership, or similar)
• Minimum 4–6 years of experience in nonprofit program implementation, case management systems, or community‑based service delivery
• Experience working with immigrant, refugee, and/or vulnerable populations, including application of trauma‑informed approaches
• Demonstrated experience supporting multi‑partner or multi‑site programs, preferably across a defined region
• Experience providing technical assistance, training, or coaching to staff or partner organizations
• Familiarity with referral systems, service coordination, and stabilization services
• Experience working with or supporting subgrantees or community‑based partners
• Experience navigating grant‑funded programs, including compliance and reporting expectations

Demonstrates expertise in coordinating family support services and implementing trauma‑informed practices while ensuring compliance with grant requirements and performance standards. Strong ability to build relationships with community partners and provide technical assistance to enhance service delivery.

• Nonprofit Program Implementation
• Case Management Systems
• Trauma‑Informed Approaches
• Technical Assistance and Training
• Service Coordination

• Program Implementation
• Case Management
• Service Delivery Models
• Data Quality Monitoring
• Compliance Reporting
• Training and Coaching
• Referral Systems
• Performance Monitoring
• Documentation Management
• Grant Navigation

• Relationship Building
• Collaborative Problem‑Solving
• Communication
• Adaptability
• Coaching

• Family Support Services
• Community‑Based Organizations
• Vulnerable Populations
• Subgrantees
• Regional Coordination
• Culturally Appropriate Practices
• Stakeholder Engagement
• Performance Expectations
• SOP Development
• Capacity Building