Resident Services Custodian

Reports To:
Facilities Manager | Dotted-Line Oversight:
Health and Social Services Team

FLSA Status: Non-Exempt

Assignment Category – Regular, full-time

Department: Facilities

The Resident Services Custodian supports residents in Serving Seniors’ supportive housing communities by helping maintain clean, safe, and healthy living environments. This position provides routine and as-needed custodial support in resident units and common areas while also helping residents develop and maintain housekeeping routines that promote independence and successful tenancy.

Working under the supervision of Facilities and with dotted-line guidance from the Health and Social Services Team, the Resident Services Custodian serves older adults who may be transitioning from homelessness or living with challenges related to aging, trauma, behavioral health conditions, hoarding behaviors, cognitive impairment, substance use, physical disabilities, frailty, or other barriers that affect their ability or willingness to maintain a safe living environment.

Using a trauma-informed, resident-centered approach, the position works with residents and staff to address environmental concerns while preserving resident dignity, choice, and self-determination.

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation.

Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1.5 million meals and coordinated services to over 13,265 older adults.

Helping seniors in poverty live healthy and fulfilling lives.

All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Advocacy
- Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered
- Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity – Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.

Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.

Intentional Involvement – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for six years in a row from .

• Perform routine and as-needed custodial support in resident units and common areas, including cleaning, sanitation, light organization, and related housekeeping tasks.
• Provide support in a way that reinforces resident independence. Duties are not intended to replace routine household responsibilities that residents are capable of completing independently; instead, the role helps residents learn, practice, and maintain housekeeping routines while providing additional support when residents are too frail or otherwise unable to complete tasks safely on their own.
• Provide hands‑on coaching and encouragement to help residents maintain clean, safe, and functional living spaces.
• Support resident skill‑building related to housekeeping routines, organization, sanitation, and healthy living practices.
• Approach all resident interactions with…