Case Manager - Social Services

Job Title:

Health & Social Services (HSS) Case Manager

Grade: P1-P3

FLSA Status:
Non-Exempt

Department:
Health & Social Services

Assignment Category:
Regular, Full-Time

Reports to one: HSS Program Manager (PSH, Social Services, Supportive Housing, Homeless Services)

The HSS Case Manager works independently and collaboratively with a multi-disciplinary team, to ensure excellent service provision to older adults 55 and over. The HSS Case Manager provides older adults with individualized social services, physical and mental health services, referrals to community partners, and general support for healthful daily living.

Reports To:

HSS Program Manager – Wellness Center

Location:

Mary and Gary Wellness Center; 1525 Fourth Ave

• Conducts outreach within the Wellness Center to inform and educate older adults on relevant subjects.
• Develops a thorough understanding of the Coordinated Entry System (CES) and Clarity (HMIS).
• Educates clients on the Client Code of Conduct expectations to promote safety at the Wellness Center.

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation.

Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1.5 million meals and coordinated services to over 13,265 older adults.

Helping seniors in poverty live healthy and fulfilling lives.

All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Advocacy
- Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered
- Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity – Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.

Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.

Intentional Involvement – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for six years in a row from .

• Connects clients to both in-house and community resources.
• Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators
• Updates and manages community resources listings.
• Adheres to established policies and procedures, provides excellent customer service, and demonstrates ability to work in an interdisciplinary setting.
• Provides advocacy and outreach to the community and fellow stakeholders.
• Manages a caseload dependent upon both walk-in and appointment hours.
• Demonstrates commitment to the values, vision, and mission of Serving Seniors
• Develops and implements a plan of care for clients’ unmet needs including supportive referrals to other community-based agencies.
• Conducts Universal Senior Assessment as applicable.
• Represents Serving Seniors at community meetings specific to older the adult population.
• Effectively communicates with multidisciplinary team members through regular coordination.
• Recognizes how individual…