Student Assistant - Loan Program ; San Diego, CA)

• Base Pay $18.27 - $24.62 / Hour
• Job Category Part-time, Off-campus , Department of Financial Protection & Innovation
• Employee Type Student Assistant
• Required Degree High school
• Manage Others No

The Department of Financial Protection & Innovation (DFPI) under the Consumer Financial Protection (CFP) Division is seeking to hire a motivated, detail oriented, student worker with strong interpersonal skills student assistant to work as the direct support to California's first Student Loan Servicing Ombudsperson and the Student Loan Program. The Ombudsperson works directly with student loan borrowers across California offering guidance and conducting educational outreach to help borrowers understand changes in the student loan landscape, available repayment plans, federal forgiveness programs, and their rights and protections.

The Ombudsperson advocates for California borrowers nationwide and partners with state and federal agencies, community-based and advocacy organizations.

The student assistant will support all areas of the student loan program with the goal of supporting student loan borrowers in California. This opportunity will provide you to exposure to a unique industry, experience as a public employee within the State of California and provide your with valuable career experience.

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Business Administration, Public Policy and Administration, Government, Communications, Liberal Arts, Operations Management, or any related fields.

Work Schedule

F lexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Compensation

$18.27 to $24.62 per hour.

Minimum Qualifications

• Ability to work independently while maintaining a high level of professionalism.
• Ability to provide excellent customer service to California student loan borrowers.
• Ability to deliver concise, clear and accurate verbal and written communication to the public, colleagues and stakeholders.
• Ability to track and analyze complaints, conduct relevant research and effectively communicate options or solutions.

Preferred Qualifications

• Knowledge of fi nancial aid processes, including basic understanding of student loans.
• Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their…