Caseworker Coach II - Outreach & Navigation

POSITION TITLE:

Caseworker-Coach II
- Outreach & Housing Navigation

REPORTS TO:

Program Manager, Rachel’s Women’s Center FLSA STATUS:
Non-Exempt TIME COMMITMENT:
Full time, 40 hours a week;
Sunday – Thursday SALARY: $24.50 - $26.50 per hour DOE

POSITION SUMMARY:

The Caseworker Coach II-Mobile Outreach Worker and Housing Navigation position combines outreach, case management, and housing navigation to support women experiencing homelessness and living with behavioural health conditions. This role provides both community-based outreach and onsite services through an individualized, participant-centered approach. The Caseworker-Coach II assesses participant needs and connects women to recovery-oriented resources, behavioural health services, housing opportunities, and supportive services throughout the Central San Diego region, including services available through Rachel’s Women’s Center.

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values;
• A commitment to excellence in everything we do;
• A commitment to excel at performance and quality improvement;
• A commitment to outcomes and measured results;
• A commitment to innovation and to what is possible.

• Conduct mobile and street outreach to build rapport and establish trust with women experiencing homelessness.
• Identify and help remove barriers to housing, healthcare, behavioural health services, and other community resources.
• Engage participants in Diversion conversations and administer the VI-SPDAT, as appropriate, to support housing placement efforts.
• Provide transportation to Rachel’s Women’s Center or other community services as needed.
• Reconnect participants with behavioural health providers and advocate for their needs with external agencies and internal Catholic Charities programs.
• Accompany participants to appointments and advocate on their behalf with service providers, landlords, and housing agencies.
• Facilitate group presentations, workshops, and one-on-one coaching sessions.
• Accurately document services provided using program data systems, including MHOMS and Clarity HMIS.
• Adhere to the mission, values, policies, and procedures of Catholic Charities, including those related to confidentiality and the appropriate use of electronic devices.
• Maintain comprehensive and current knowledge of community resources serving individuals experiencing homelessness.
• Other duties as assigned.

• Associate degree and a minimum of two (2) years of experience in case management, housing navigation, outreach services, or a related field; equivalent experience may be considered.
• Minimum of two (2) years of experience serving unhoused adults with co-occurring substance use disorders and/or serious mental illness.
• Demonstrated understanding of behavioural health and recovery-oriented service models.
• Experience working with women and women's services programs.
• Experience utilizing trauma-informed care, motivational interviewing, harm reduction principles, and the Stages of Change model.
• Understanding of and commitment to Housing First principles.
• Valid California Driver’s Licence with an acceptable driving record.
• Passing a background check and TB test.
• Fluency in English required; bilingual proficiency in Spanish or another threshold language preferred.
• Proficiency with computer systems and the ability to learn and accurately utilize electronic documentation platforms.
• Ability to…