Bilingual -Duty Client Crisis Responder

WELCOME TO YOUR CENTER!

Established as a community non‑profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well‑being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported.

As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex‑positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client‑centered, trauma‑informed care.

The Center currently has over 75 staff working at five facilities across San Diego County.

Under the direction of the Crisis Services Manager, the Bilingual On Duty Client Crisis Responder is available onsite at The Center for on‑demand telephone and walk‑in interventions. Duties include triaging clients' needs, crisis intervention/de‑escalation, shelter referrals, Ryan White medical and non‑medical case management, prevention & diversion housing navigation, connection to care and resources for people experiencing homelessness and food insecurity, and provision of information and referrals to community members and their families.

Services are designed and provided within the context of a multidisciplinary professional team. It also includes completing ADAP, EARP, Covered California enrollments, and VI‑SPDAT assessments for San Diego's regional coordinated entry system for clients who are experiencing homelessness.

This position will support individuals, couples, and families at‑risk of, or who are actively experiencing homelessness, food insecurity, fleeing domestic violence, victims of hate incidents, financial instability through short‑term case management, and connections to resources and support internally and externally in the community. This position will assess each household's strengths and needs, assist in developing service goals, and work with the household to meet set goals.

The Bilingual On Duty Crisis Responder will monitor and document contract grant deliverables, resources (bus passes, gift cards, etc.), and ensure goals are fulfilled while the program stays within the allocated budget.

The ideal candidate will be a self‑motivated, highly organized, and detail‑oriented team player with strong communication skills, experience in navigating systems and resources in San Diego, case management, understanding of and sensitivity to the needs of low‑income families and vulnerable populations (including the LGBTQ, immigrant, and HIV communities), and ability to work flexibly and creatively, and is passionate about the care they provide.

• Provide systems navigation and short‑term case management to households. Assisting with needs such as, but not limited to, crises, housing stabilization (i.e., intake, assessment, goal planning, and regular contact), mental health support, SUD treatment, benefits, and food distribution.
• Responsible for on‑demand client telephone and walk‑in interventions.
• Staffing The Center's monthly food distribution event and weekly Project Compassion event as needed.
• Maintain regular contact with landlords, negotiate payment arrangements, and mediate landlord‑tenant issues.
• Complete timely program documentation and reporting, ensuring that programs are on track to meet…