Homeless Response Coordinator

Position Title

Homeless Response Coordinator

FLSA Status:
Full-time (40 hours/week), Non-Exempt (hourly)

Pay: $27.93/hour

Schedule:

Tuesday - Saturday (Sun/Mon off), 11:00 am - 7:30 pm

Location:

Downtown San Diego

Bilingual in Spanish and English highly preferred!

• Bi-Weekly Paychecks
• Medical Coverage;
  Dental Coverage;
  Vision Coverage
• Discounted MTS Transit Pass (only $21 per month)
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan + Employer Match (eligible after 6 months of employment)
• Employee Assistance Program

The Homeless Response Team Member provides compassionate, client-centered outreach and support services to individuals experiencing homelessness. This role requires field-based work throughout the entire shift, building trusting relationships, addressing immediate needs, connecting clients to resources, and supporting harm reduction and mental health informed interventions. Staff must be committed to dignity, respect, and safety for all clients served.

• Conduct street, encampment, and community-based outreach to individuals experiencing homelessness
• Build rapport and maintain respectful, nonjudgmental relationships with clients
• Provide trauma-informed, client-centered support focused on safety, stability, and self-determined goals
• Support individuals with mental health needs using de-escalation and harm reduction practices
• Connect clients to housing, medical, behavioral health, substance use, and social service resources
• Administer or support use of Naloxone (Narcan) when necessary and follow emergency protocols
• Document outreach activities, client interactions, and referrals using computer-based systems
• Coordinate with internal teams, community partners, first responders, and service providers
• Respond to crises in the field and provide basic first aid/CPR as needed
• Maintain flexibility and resourcefulness to respond to changing field conditions
• Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Response Coordinators will be on their feet for the entire shift
• Lunch and breaks are taken in the field
• Must be able to lift and carry up to 50 pounds
• Work is performed outdoors in varying weather conditions
• Requires walking, standing, bending, and reaching for extended periods

• Experience working with unhoused or marginalized populations
• Mental health experience, including crisis response or support
• Outreach experience in community or field-based settings
• Demonstrated commitment to harm reduction principles
• Compassionate, empathetic, and client-centered approach
• Ability to multitask and prioritize in fast-paced environments
• Strong problem-solving and resource-navigation skills
• Basic computer skills for documentation and communication
• Current or ability to obtain:
• CPR certification
• First Aid certification
• Naloxone (Narcan) training

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Cultural humility and respect for diverse lived experiences
• Flexibility and adaptability in unpredictable environments

This position is contingent on successfully passing a:

• Criminal Background Check
• Pre-employment Drug Screening
• Motor Vehicle Report
• Pre-employment Physical

DSDP is an Equal Employment Opportunity employer.

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal…