Supervisor of Case Management

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Regular Full-Time San Diego, CA, US

2 days ago Requisition

Salary Range: $27.63 To $31.77 Hourly

Supervisor of Case Management

Permanent Supportive Housing

At Father Joe's Villages, housing is more than a place to live. It is the foundation for stability, health, recovery, and long-term success. Our Permanent Supportive Housing (PSH) programs help individuals and families who have experienced homelessness maintain housing and improve their quality of life through coordinated, client-centered services. The Case Management team plays a vital role in helping residents navigate challenges, build self-sufficiency, strengthen community connections, and achieve long-term housing stability.

This is a hands-on leadership role that combines employee supervision, program oversight, and direct support for complex client situations. Successful supervisors are collaborative, organized, and committed to delivering high-quality services through a Housing First and trauma-informed approach. They build strong teams, coach employees toward professional growth, and use data and quality assurance practices to strengthen program outcomes.

Success in this position means leading a team that consistently delivers responsive, client-centered services that promote housing retention and well-being. You'll support employees in navigating complex situations, strengthen partnerships with internal and external stakeholders, ensure compliance and documentation quality, and help create an environment where both clients and employees can thrive.

• Supervise, coach, and develop Case Managers and Tenant Services Coordinators through regular supervision, training, mentorship, performance management, and professional growth opportunities.
• Provide hands-on support for complex client situations, including case consultation, crisis response, joint meetings, problem-solving, and service coordination.
• Facilitate Multidisciplinary Approach to Services (MAS) meetings and coordinate care planning with internal teams, property management, community providers, and external service partners.
• Promote Housing First, trauma-informed, strengths
  -based, and client-centered practices across all aspects of service delivery.
• Review and monitor caseloads, service plans, referrals, assessments, client documentation, and HMIS entries to ensure quality, timeliness, accuracy, and compliance.
• Conduct file reviews, documentation audits, and quality assurance activities to support adherence to organizational, contractual, and funding requirements.
• Monitor program performance, housing outcomes, and service data to identify trends, strengthen operations, and support continuous improvement efforts.
• Carry a caseload and provide direct case management services as needed to support staffing, operational needs, housing stability, and positive client outcomes.
• Foster a team culture of accountability, collaboration, continuous learning, and service excellence.
• Bachelor's degree in Social Work , Human Services, Psychology, or a related field, or an equivalent combination of education and experience.
• Minimum five (5) years of progressively responsible experience in case management, social services, or a related human services setting.
• One to two years of lead or supervisory experience supporting employee development and service delivery.
• Experience providing services to individuals and families experiencing homelessness, preferably within Permanent Supportive Housing or other housing-focused programs.
• Experience supervising, coaching, or mentoring employees in a client-centered service environment.
• Valid California driver's license required.
• Strong knowledge of case management, service planning, documentation standards, and client-centered engagement practices.
• Understanding of Housing First, trauma-informed care, harm reduction, conflict resolution, and strengths
  -based approaches.
• Demonstrated ability to coach, mentor, and develop high-performing teams.
• Strong problem-solving, crisis intervention, and decision-making skills.
• Ability to analyze program data, monitor performance metrics, and support quality improvement initiatives.
• Experience reviewing documentation and ensuring compliance with program, contractual, and funding requirements.
• Excellent communication and relationship-building skills with…