Family Service Associate

Under the direction of a Family Service Supervisor or designee, performs a wide variety of duties in support of the Head Start Program goals and objectives by establishing and maintaining positive relationships with children’s families to encourage participation in and increase their awareness and use of supportive services; serves as an advocate for program children and their families; has a caseload of forty to sixty children’s files;

and performs related work as required.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Acts as a resource and provides and/or makes referrals for necessary services;
• Informs, educates and distributes information and literature to parents regarding health, social and other services that are available;
• Establishes and maintains supportive relationships with Head Start families; engages families to co-develop a Family Partnership Agreement;
• Makes family home visits to conjointly discuss and assess family needs;
• Develops and implements family case management models in support of Head Start goals and objectives;
• Documents activities and performs various other administrative duties;
• Maintains complete and current files and records pertaining to activities;
• Prepares regular and special status reports;
• Monitors records and reports prepared by other staff;
• Works with center staff to promote parent involvement and advocacy;
• Participates in the preparation and attends parent advisory committee meetings;
• Assists with the obtainment of complete medical/health history records of enrolled children;
• Enters data of support services into an automated tracking system;
• Acts as liaison with local community organizations to provide resources to children and their families;
• Ensures center compliance with health, social services and parent involvement requirements of the Head Start Program’s Performance Standards;
• Assists in the general operation of site;
• Enters health, social services, and family partnership goals on PROMIS;
• Other duties as assigned by supervisor.

• Modern theories, methods and practices of social services, emotional and/or physical health needs of families with culturally diverse backgrounds;

• Federal, state, and local laws and regulations applicable to the Head Start Program and the assigned areas of responsibility and expertise;
• Head Start Program Performance Standards;
• Local community resources;
• Goals, objectives, policies and procedures of the NHA Head Start Program;
• Recordkeeping and filing practices and procedures;
• Basic counseling theories and practices.

• Build strong, healthy relationships with diverse families utilizing a strengths-based, family-centered exosystemic framework to elicit positive goal-oriented change;
• Use self-awareness and reflection to inform the delivery of high quality family services;
• Organize, set priorities and exercise sound independent judgment within areas of assigned responsibility;
• Interpret, apply, explain and reach sound decisions in accordance with Program regulations, policies and procedures;
• Communicate effectively orally and in writing;
• Prepare clear, concise and accurate reports, correspondence and other written materials;
• Exercise tact, objectivity, sensitivity, strategy and judgment in dealing with volunteers, parents and staff;
• Organize and maintain documentation;
• Be a team player and demonstrate flexibility.

Ability to effectively present information and respond to questions from groups of managers, clients,…