Senior Software Engineer UX

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This role is available in either our San Diego or Santa Clara office

The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries.

At the heart of this cutting‑edge product, our team is motivated by the need to continuously innovate, adapt to latest AI advancements, and collaborate across multiple disciplines to deliver powerful, user‑centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision‑making.

Joining our team means being part of a dynamic, forward‑thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real‑world problems.

• Architecture, design and build highly interactive applications that can scale with application complexity
• Create tools, libraries, and frameworks for other developers to build upon
• Apply new technology and innovation to improve platform functionality
• Lead the development of the platform while navigating Java, JavaScript and Kubernetes application architecture.

• 12+ years of software industry experience
• Experience in critical thinking and innovation aimed at AI integrations into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Experience in building new products that use AI/ML
• Significant experience designing and implementing highly interactive and high‑volume applications
• Expertise in backend technologies
• Java, Python, Junit, REST, AJAX, JSON, HTML, CSS and associated frameworks
• JVM performance testing, optimization and garbage collection
• Relational databases, SQL and frameworks like Spring, Hibernate
• and/or frontend technologies
• Solid JavaScript experience with React, Angular
  
  JS, Cycle.js, Vue, or other frontend frameworks
• Competent in aspects of design, usability, cross‑browser compatibility and accessibility
• Exposure to modern reusable theming practices such in sass, CSS‑in‑JS and styled components
• Experience in test‑driven development with Jest, Test Cafe, Cyprus, Mocha, or Selenium
• Experience in designed, developed, and maintained microservices‑based applications on Kubernetes, improving scalability, reliability, and deployment speed
• Experience in functional programming, stateless architectures, ADTs is a plus

FD21

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and…