Senior Inbound Product Manager, ServiceNow SDK -Platform Agentic Build Lifecycle Team

Position: Senior Staff Inbound Product Manager, ServiceNow SDK -Platform Agentic Build Lifecycle Team
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are looking for a Senior Staff Inbound Product Manager (IC5) to own product strategy for the Service Now SDK and Fluent APIs, the Type Script-based developer tooling that is becoming the substrate for agentic app development on the Now Platform. Service Now Fluent provides a typed, composable, statically analyzed API surface: metadata as code instead of metadata as database records. The SDK is a CLI, a credentialed instance client, and a documentation and agent skills surface designed to be read by coding agents as readily as by people.

This is not a downstream feature team. The SDK and Fluent are the foundation for Build Agent and what every off-instance coding agent, like Claude Code, Cursor, Windsurf, and whatever comes next, runs on when it builds a Service Now application in code. The product you own is simultaneously a professional developer platform and the operating substrate for autonomous and human-in-the-loop AI agents, and the roadmap has to serve both without treating either as an afterthought.

You will drive the strategy and define what the SDK becomes next: not just a way to author metadata, but an operational surface an agent can use to safely discover, reason about, and change what already exists on an instance.

You will operate with a level of ambiguity and executive exposure consistent with Sr. Staff scope: co-owning governance conversations with cross-functional leaders, setting multi-year technical direction rather than executing a given one, and defining the vision for the agentic foundation in building applications on the Service Now platform.

What you get to do in this role:

+ Own the multi-year product strategy and roadmap for the Service Now SDK and Fluent APIs: the CLI, the Type Script DSL, the credentialed instance client, and the packaging model that together define how metadata gets authored, built, and installed.

+ Define the SDK's evolution from an authoring substrate to an operational one so that an agent, autonomous or human-driven, can reason about what already exists before it changes anything.

+ Set product direction for AI-agent consumption of the SDK as a first-class use case, not a side effect of good documentation.

+ Own the packaging and governance path from authored Type Script to a deployed, audited change

+ Partner with teams owning other SDLC products and their stakeholders so that every SDK-driven authoring path, whether the developer is a person in VS Code or an agent driving the CLI, still terminates in a governed, auditable artifact while maintaining the native-git developer experience.

+ Represent SDK and Fluent strategy to senior stakeholders.

+ Set the technical and strategic bar for Staff-level PMs across the developer platform portfolio. Operate independently across ambiguous scope, and bring other PMs along on judgment calls rather than needing them handed down.

+ Model an AI-first way of working for the team. Use agentic coding tools, Claude Code or equivalent, directly in daily work: prototype against the SDK and Fluent yourself, read and write the Type Script your product produces, and bring firsthand experience building with the same tools your external developers and agents use.

** To be successful in this role you have:*
* + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

+ 12+ years of product management experience, including several years owning a developer platform, SDK, CLI, or API/language surface at enterprise scale, with a track record of setting technical strategy independently at Staff or Sr. Staff scope rather than executing a roadmap someone else defined.

+ Working fluency in Type Script and genuine hands-on comfort reading and writing code, plus direct, regular personal use of AI coding agents such as Claude Code, Cursor, or Windsurf in your own workflow, not just familiarity with them as a market category.

+ Experience owning or closely partnering on compiler, DSL, or static-analysis tooling. Understands build-time type checking, the tradeoffs between declarative and imperative configuration models, and why "errors caught at build time" is a product feature, not an…