Copy of Senior Software Engineer

Senior Software Engineer

The ITOM Cloud Services team at Service Now builds scalable, multi-tenant services on Kubernetes to help IT teams discover and manage their infrastructure and provide a seamless digital end-user experience. Our services have a strong emphasis on high-scale and high-performance engineering. We operate under a Dev Ops model and the team is spread in the US & India. In addition to core infrastructure services, the team contributes to agentic AI initiatives and uses tools like Claude Code, Devin to accelerate development.

Role can be in Santa Clara or San Diego, CA

What you get to do in this role:

• Build high-quality, clean, and scalable code by enforcing best practices in software engineering architecture and processes, including code reviews and unit testing.
• Design, build, deploy, and manage highly available and performant services using Kubernetes, microservices multi tenant architecture
• Collaborate with product owners to understand requirements and own your code from design through implementation, testing, and delivery.
• Develop software that is extensible and customizable to meet diverse customer needs.
• Contribute to the design and implementation of new products and features, while enhancing existing services. Mentor other engineers and help foster a strong, customer-focused culture.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 3 plus+ years of experience with Golang or Java. Experience with Kubernetes, Kafka, Flink, data processing systems, and Observability stack is preferred.
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Analytical and design skills
• Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, Service Now instances, profilers, system administration/Unix tools)

For positions in this location, we offer a base pay of $128,900 - $219,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.