Senior Software Engineer - Data Platform - Kubernetes - Distributed Systems - Federal

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Position Location:
This is a Flexible (Hybrid) position. Flexible positions require 2 days per week in a Service Now office location. We have offices in several locations, including San Francisco, CA;
Pleasanton, CA;
Santa Clara, CA;
San Diego, CA; and Kirkland, WA

Please Note:This position will include supporting our US Regulated Markets.
"This position requires passing a Service Now background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.

About the team:
As a Senior Software Engineer with the Data Platform organization, you will be responsible for designing and implementing features and services within our cloud-native platform.

What you get to do in this role:

• You will design, build, and operate features and services within the cloud-native platform, delivering well-defined work from implementation through to production with limited guidance.
• You will break features down into clear, executable tasks and deliver them iteratively, raising risks and trade-offs as you find them.
• You will collaborate with staff and senior engineers to align your work with the team's designs and the platform's standards.
• You will contribute to the reliability, scalability, and operability of what you build - writing tests and instrumentation, improving runbooks, and participating in on-call.
• You will spend nearly all of your time hands-on building - automation, tooling, and platform services that other teams depend on.
• You will support junior engineers through code review, pairing, and sharing what you learn.

Qualifications

To be successful in this role you have:

• Experience leveraging or critically thinking about how to integrate AI into engineering work - whether using AI-powered coding and operational tooling, automating workflows, or reasoning about how AI changes the way software and infrastructure are built.
• 5+ years of software development experience with a Bachelor's degree; OR 3+ years with a Master's degree; OR a PhD without experience; OR equivalent work experience.
• Hands-on experience building production software, with exposure to deploying and operating workloads on Kubernetes.
• Some hands-on experience with at least one major hyperscaler (AWS, Azure, Google Cloud Platform) and its core compute and networking primitives.
• A track record of reliably delivering features and improvements as a productive member of an engineering team.
• Working knowledge of containers, CI/CD pipelines, and Git-based development workflows.
• Good programming skills in Go (or another systems language with a willingness to work primarily in Go).

It also helps if you have:

• Experience running workloads on managed Kubernetes (EKS/AKS/GKE).
• Familiarity with Git Ops-based delivery and infrastructure-as-code tools such as Terraform.
• Exposure to observability tooling - metrics, logging, and dashboards.
• Familiarity with networking and security fundamentals - DNS, TLS, and IAM.
• Experience participating in an on-call rotation.

For positions in this location, we offer a base pay of $128,900 - $219,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal…