Senior Engineering Manager - AI Developer Products

Role Overview

The Senior Engineering Manager - AI Developer Products will lead the development of distributed agentic systems and the frameworks that power AI-driven Service Now development. The team builds the next generation of AI tools that enable agentic Service Now development, designing, building, and operating distributed agentic systems, defining the agentic framework, creating evaluation frameworks, and scaling capacity to support all customers.

Lead the development of distributed agentic systems and the frameworks that power AI-driven Service Now development, partner closely with teams to deliver scalable and resilient agentic capabilities, drive technical strategy and execution for highly distributed systems, and foster a culture of engineering excellence.

To be successful in this role, you have experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, software development, or operational workflows, and 8+ years of software engineering experience, including significant experience building large-scale distributed systems and cloud-native platforms.

• 8+ years of software engineering experience, including significant experience building large-scale distributed systems and cloud-native platforms
• 3+ years of engineering leadership experience managing high-performing software engineering teams
• Extensive experience building NodeJS, Type Script-based applications
• Distributed systems experience, framework design experience, and infrastructure design experience
• Infrastructure operational experience with Kubernetes (k8s) systems
• Strong networking and systems design experience
• Experience with Java and distributed systems architecture
• Experience building and operating large-scale backend systems, runtime services, or infrastructure systems
• Deep understanding of system design, scalability, performance optimization, concurrency, fault tolerance, and observability
• Experience with event-driven architectures, messaging systems, caching technologies, and large-scale data processing
• Experience operating services in cloud-native environments using modern Dev Ops and SRE practices
• Proven ability to influence technical strategy and execute against complex organizational priorities
• Strong communication and cross-functional leadership skills

• Base pay of $171,900 - $300,800
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs