Senior Data Platform Engineer - Data Access Team

Senior Staff Data Platform Engineer
- Data Access Team

• Full-time
• Employee Type:
  Regular
• Region: AMS
  - North America and Canada
• Work Persona:
  Flexible or Remote

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Position Location:
This is a
Flexible (Hybrid)position.
Flexible
positions require 2 days per week in a Service Now office location. We have offices in several locations, including San Francisco, CA;
Pleasanton, CA;
Santa Clara, CA;
San Diego, CA; and Kirkland, WA

Are you energized by the power of enterprise-scale data to transform how we work? At Service Now, our mission is to 'make the world of work, work better for people', and our AI-driven platform is delivering on that promise. We're the #1 enterprise platform for uniting AI, data, and workflows — simplifying how people work, automating what slows them down, and enabling seamless, impactful experiences.

About the Role — Senior Staff Data Platform Software Engineer, Data Access Team

The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.

As part of the Persistence organization, you'll be building the backbone of the Service Now AI Platform — the system that powers reliability, scale, and intelligent transformation. You will help:

• Innovate to bring better (quality, performant, scalable, secure) access to our data platform that internal and external customers build upon
• Push IO, transaction, and concurrency limits across relational, time-series, and columnar stores
• Innovate to bring more capability to developers and automation to end customers

About the Team

The Data Access team is responsible for translating customers' data requests from the Service Now platform and accurately querying the database using our home-grown SQL generation engine. This team is responsible for SQL generation into Trino, PostgreSQL, MariaDB, and Oracle databases, as well as table management and database metadata.

As a Senior Staff Software Engineer on the Data Platform team, you will be a key technical leader within the Platform Persistence group, setting direction for the team's architecture and raising the bar for engineering craftsmanship across the organization.

What you get to do in this role:

• You'll work on top of core data architecture that touches every part of our product, ensuring our systems maintain quality, reliability, security and performance.
• Be a master at managing and enhancing a complex codebase with quality and speed
• Deliver projects on time and with quality, with other engineers in tow
• Set technical direction and architecture strategy for the Data Access team's systems, ensuring long-term scalability and maintainability
• Collaborate with product managers and engineering leadership to translate business requirements into well-architected, cross-team technical solutions, owning features from design through delivery
• Drive design and code reviews, championing best practices in performance, maintainability, and testability across multiple teams
• Develop and advocate for comprehensive test strategies covering functional, regression, integration, and performance aspects
• Foster a culture of continuous learning and engineering excellence, sharing best practices in engineering and quality across the broader organization
• Developing platform technologies at scale
• Relati…