Software Engineer, Software Architect, Backend Developer

Overview The Tax Experiences organization builds the products and platforms that power Turbo Tax and help millions of customers file with confidence every tax season. We're on a mission to make tax prep effortless, transparent, and even delightful — from the first question a customer answers to the moment they get their refund. As we push toward becoming AI-native, we're looking for a Staff Software Engineer who can architect the next generation of intelligent, scalable tax experiences.

Overview The Tax Experiences organization builds the products and platforms that power Turbo Tax and help millions of customers file with confidence every tax season. We're on a mission to make tax prep effortless, transparent, and even delightful — from the first question a customer answers to the moment they get their refund. As we push toward becoming AI-native, we're looking for a Staff Software Engineer who can architect the next generation of intelligent, scalable tax experiences.

As a Staff Software Engineer on Tax Experiences, you'll operate as a technical leader across the org — setting architectural direction, raising the bar on engineering craft, and driving AI-powered innovation into products used by tens of millions of taxpayers each season. You'll partner closely with product, design, and data science to solve some of the hardest problems in consumer fintech: guiding customers through complex tax situations simply, accurately, and at massive scale, with the seasonality and precision demands unique to tax.

Responsibilities

• Drive significant technology initiatives end-to-end across multiple layers of the Tax Experiences architecture, from customer-facing interview flows to backend calculation and filing systems.
• Architect and develop highly scalable, resilient applications that can handle extreme seasonal traffic spikes during peak tax season.
• Drive the design and implementation of durable software solutions that solve critical customer problems — solutions that are scalable, secure, easy to maintain, and integrate cleanly with numerous upstream and downstream systems.
• Set technical direction and provide recommendations and best practices for application development, platform development, and developer tooling across the Tax Experiences org.
• Actively stay abreast of industry best practices in tax technology and AI, share learnings broadly, and experiment with and apply cutting-edge techniques.
• Provide and inspire innovations that fuel the growth of Tax Experiences and Intuit as a whole, generating creative ideas for emerging business needs (e.g., new filing scenarios, expanded tax situations, personalization).
• Work with global, cross-functional teams across time zones, including product, design, tax content, and compliance stakeholders.
• Communicate clearly, succinctly, and persuasively to all levels of employees, customers, and management, including executives.
• Proactively identify opportunities to enhance tax software applications with AI technology, such as intelligent guidance, automated document extraction, and personalized recommendations.
• Coach and mentor senior and junior engineers on software engineering best practices, applying AI to enhance applications, and building technical depth to ensure efficient, high-quality outcomes.
• Launch AI integrations into production tax products and evaluate their impact on software performance, accuracy, and customer satisfaction using appropriate metrics.

Qualifications

• BS/MS in Computer Science or related field, or equivalent experience.
• 10+ years of total experience delivering enterprise-class applications, with a track record of technical leadership at Staff level or above.
• Solid foundation in writing scalable application code following best practices of…