Compliance Specialist I

Sr. Client Svc & Prod Supt Specialist (Compliance)

ADP is hiring a Sr. Client Svc & Prod Supt Specialist (Compliance) Wisely Card Fraud Disputes in our Employee Financial Solutions organization.

As a Sr. Client Svc & Prod Supt Specialist on the Disputes team, you will provide advanced subject matter expertise and second-tier support for the Wisely Card product, with a primary focus on resolving card member inquiries and addressing fraud-related concerns. In this role, you will use your technical knowledge and analytical skills to investigate issues, drive resolution, and help protect card members.

Responsibilities include ensuring ADP's compliance with regulatory and third-party requirements, knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations, escalating operational gaps or compliance concerns to management, participating in compliance related training and communication programs, as needed, serving as a consultant in servicing ADP's products/technologies, building relationships with clients using the phone, email, and/or chat, educating clients with ADP product & services knowledge, and providing solutions to issues and questions.

Requirements include a minimum of 2 years of relevant experience in card member or client service, fraud investigation, or technical support, hands-on experience or exposure to dispute case research tools, solid analytical, problem-solving, and communication skills, expanded conceptual knowledge of fraud/risk discipline, ability to work independently, manage multiple priorities, and contribute to team projects, experience with application support or technical troubleshooting, adaptability and commitment to delivering excellent service to card members, excellent written and verbal communication skills, ability to lead projects and drive operational changes, and a visionary mindset with the ability to anticipate issues and implement system changes.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: experience noted above, OR military experience.

Bonus points for these:
Professional certification (Payroll Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP), etc). Banking terminology, handling disputes, knowledgeable with Visa and Mastercard charge back.

You'll love working here because you can:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, dynamic environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities.

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion - Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.