Senior Systems Analyst

Position: Senior Systems Analyst (123.25)
Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first. POSITION DEFINITION:
The individual in this position reports to the Information Technology Supervisor with the responsibility of providing 24 x 7 support for the Oracle Customer Care and Billing (CC&B) system, it's associated application components (e.g. Oracle Business Intelligence Publisher, Automic Automation Manager, Open Text Exstream, etc.), and integrations with external cloud-based applications such as Oracle Mobile Workforce Management (MWM) system and Customer Web Self-Service (CSS) solutions.

The incumbent works as part of a "hands-on" onsite support team and as a senior systems analyst with extensive experience in all aspects of information technology. Summary of

Key Responsibilities
• Executes system analysis for small-to-medium sized projects independently, and provides significant contributions to large/complex projects with assistance from team members.
• Documents requirements, solution design, diagrams business processes and system workflows.
• Performs application setups and configurations.
• Performs rapid and accurate analysis and effective diagnosis of production issues.
• Provides direct end-user support for any issues or questions related to the applications.
• Acts as needed as the primary point of contact with Oracle support services.
• Analyzes base code problems, refers to Oracle, and tracks to closure.
• Supports customizations (i.e. configuration, interfaces, modifications, and reports).
• Lends expertise with system and component upgrades.
• Recommends and may assist in the testing of patches and upgrades.
• Recommends, designs, and deploys best practices for new technologies and implementations as well as knowledge transfer and mentoring to other team members.
• Participates in Disaster Recovery planning and testing.
• Provides after hours on-call support.
• Other related duties as necessary to support Company goals and objectives. EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILL REQUIREMENTS
• BS in Computer Science (or related discipline) or equivalent work experience.
• Seven (7) or more years' significant systems analysis experience required.
• Proficient in troubleshooting application, middleware and database issues.
• Must have experience in Business Application, Production Control disciplines, and Change Management.
• Outstanding written, verbal communication, and interpersonal skills.
• Energetic and self-motivated team player with ability to work effectively and cooperatively with project and infrastructure teams.
• Specific required skills include: o Oracle Database Administration o SQL, PL/SQL, and either SQL Developer or Toad o Understanding of network technologies/concepts o Linux OS Administration and commands Highly Desirable Skills
• Three (3) or more years' experience configuring, coding, and troubleshooting Oracle's Customer Care and Billing software with the following skills: o Knowledge of CC&B in the following areas:
Administration and Configuration Framework Business Processes Framework Administration including Config Tools Development and Customizations
• Oracle Weblogic Server and Enterprise Manager
• Oracle Utilities SDK and Eclipse
• Oracle SOA Suite and Oracle Integration solutions
• Java
• Python
• Open Text Exstream
• Automic Applications Manager
• Ability to script in Linux
• Experience with BI Publisher or other reporting tools
• Working knowledge of various computer hardware platforms such as Linux and Windows
• Ability to develop project plans, track resources, dependencies, budget and due dates for successful project implementations
• Experience working in the Utilities industry QUALITIES OF A SUCCESSFUL PROFESSIONAL IN THIS POSITION
• Flexible, thoughtful, accountable, approachable and passionate about work.
• Collaborative business partner who can show business results.
• Passion for customer service support with a sense of…