Team Leader, Management

Overview

ADP is hiring a Team Leader to support Employment Tax Managers and lead daily activities, ensuring efficient operations and a productive, engaging environment for employees. This role leverages project management and leadership skills to help the team provide high-quality service and develop managerial talent.

• Support the Member Services Manager daily activities and ensure all work is completed according to schedule deadlines.
• Serve as acting backup to the Team Manager, providing leadership, guidance, and direction in the manager’s absence.
• Be a resource for team members with strong knowledge of member services and the team’s responsibilities and goals.
• Assist with user acceptance testing for new initiatives.
• Attend weekly training with front-line member services and lead training discussions.
• Collate escalation reports for compliance and bank audits, and log them with banks.
• Identify escalation trends to inform banks during monthly reviews.
• Monitor productivity and performance standards, especially during peak periods.
• Analyze team statistics and prepare reports.

• Support the Member Services Manager daily activities and ensure work is completed on time.
• Act as backup to the Team Manager, providing leadership and direction to the team.
• Serve as a knowledge resource for the team’s responsibilities and goals.
• Participate in training and front-line discussions.

• At least 3 years of experience working in a call center environment
• At least 1 year of leadership experience
• Experience in training and creating knowledge management articles
• Strong collaboration, organizational, time-management, customer service, and problem-solving skills with the ability to work accurately under deadlines
• Effective communication with internal and external contacts verbally and in writing
• Proficient using Microsoft Office

A college degree is not required if you have the skills to do the job. Other acceptable experiences include:

• Experience noted above, OR
• Military experience. We recognize and appreciate Veterans’ talents and experiences and support opportunities to continue to make an impact.

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives.
• Join one of our Business Resource Groups to connect globally with networks and allies.
• Grow your career in an agile, dynamic environment with opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship.
• Be your healthiest with best-in-class benefits starting on Day 1.
• Focus on mental health and well-being; we’re here to support you and each other.
• Join a company committed to giving back and making a positive community impact.
• Get paid to pay it forward with company-paid volunteer time off.

What are you waiting for? Apply today!

Base salary offers for this position may vary based on location, skills, and experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. Benefits include Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD 59,100.

per year.

We are a global provider of cloud-based human capital management (HCM) solutions and a leader in business outsourcing services, analytics, and compliance expertise. We are committed to an inclusive culture that values belonging. Learn more about ADP’s culture and values.

ADP is committed to an inclusive, diverse, and equitable workplace and to equal employment opportunities regardless of protected characteristics. Hiring decisions are based on operating needs, qualifications, experience, ability, availability, cooperation, and job performance.

ADP conducts business with high ethical standards and compliance with laws. We expect our people to uphold our values and integrity. Learn more about ADP’s culture and values.