Operations Project Manager; Customs

Overview

Everything you are looking for and more 📦

At In Post , we are transforming the logistics and e-commerce delivery landscape across Europe. We combine innovation, operational excellence, and customer-centric solutions to create smarter and more efficient delivery networks.

As we continue to grow, we are looking for an Operations Project Manager (Customs) to join our Operations Department. This role will be key in driving strategic and operational projects related to customs processes, ensuring compliance, efficiency, and scalability across our international logistics operations.

• Lead projects end-to-end, from initial scoping and planning to execution, monitoring, and final delivery, ensuring alignment with business priorities.
• Define project roadmaps, timelines, deliverables, and success metrics.
• Coordinate and collaborate with multiple internal stakeholders such as Operations, Transport, Compliance, Finance, Product, and external partners when required.
• Monitor project progress, track milestones, and ensure deadlines are met while maintaining high quality standards.
• Identify operational risks and bottlenecks, proactively proposing mitigation strategies and scalable solutions.
• Ensure customs compliance processes are correctly implemented and continuously optimized.
• Prepare and present clear and structured progress reports to senior stakeholders.
• Drive continuous improvement initiatives, identifying opportunities to increase operational efficiency and improve service quality.
• Support the implementation of new customs procedures, regulatory updates, and process automation initiatives.
• Contribute to knowledge sharing and best practices across the operations team.

• Proven experience working within the Customs industry.
• Strong professional English level (B2/C1) – spoken and written.
• Daily meetings and stakeholder communication are conducted in English.
• All written documentation and reporting are managed in English.
• Minimum 3 years of experience in Project Management, preferably in operations, logistics, or supply chain environments.
• Previous experience managing cross-border logistics or international transport projects.
• Strong stakeholder management and communication skills.
• Excellent organizational and multitasking capabilities with strong attention to detail.
• Ability to work independently, manage priorities, and deliver results in dynamic and fast-changing environments.
• Strong analytical mindset and experience using data to support decision-making.
• Knowledge of analysis and reporting tools such as Excel and Power BI.

• Licensed Customs Representative certification or equivalent knowledge.
• Experience working in high-growth, operationally complex, or technology-driven companies.

• Experience managing projects within transport, logistics, or supply chain sectors.
• Project Management certifications such as PMP, PRINCE2, Agile, Scrum, or similar.
• Familiarity with project management and collaboration tools such as Jira, Asana, MS Project, or equivalent platforms.
• Experience working with automation or process optimisation initiatives.

• Language platform
• Wellbeing programme
• Flexible working hours
• Online platform for lifelong learning
• Competitive salary
• Flexible remuneration services can be contracted

• Because we don’t settle — we go further and multiply impact (
  10X Attitude
  ).
• Because we design every transformation around real customer value (
  Passionate About Customers
  ).
• Because we make things happen fast and smart — not perfect, but done (
  Go, Go, Go
  ).
• Because we believe the future belongs to those who rethink what’s possible (
  Dare to Disrupt
  ).
• Because we win together — diverse, collaborative, driven by one shared vision (
  One Goal, One Team
  ).

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.