Manager of Technical Services and Support IP Video, IP Audio, ST

An industry-leading broadcast and media technology organisation is seeking a Manager of Technical Services and Support to lead its Americas customer support function. This role will oversee technical support operations, escalations, repair processes, demo systems, and operational improvements across the region. The successful candidate will lead a high-performing technical team while driving accountability, customer satisfaction, and continuous improvement initiatives within a fast-growing business.

Please note this is a fully on-site position.

This organisation is a globally recognised provider of real-time video and audio technology used across broadcast, live events, sports, theatre, and media environments. The business has experienced significant growth across the Americas and continues to expand its technical portfolio through innovation and strategic investment.

• Opportunity to lead and shape a growing technical services function across the Americas region
• Join a stable, privately owned business with a strong long‑term growth strategy
• Work closely with senior leadership and cross‑functional technical teams across customer success, engineering, and operations
• Play a visible leadership role within a rapidly expanding broadcast and media technology organisation
• Influence operational processes, customer experience, and support performance across a high‑impact team

• Experience leading customer support operations, with strong knowledge of software and network‑related escalations
• Experience managing technical teams through a data‑driven, process‑led and continuous improvement approach
• Experience with in broadcast, media, IP video, IP audio, live production or closely related technical environments