Billing & Collections Specialist

Billing & Collections Specialist

Department:
Customer Experience

Reports To:

VP, Customer Strategy & Experience

Location:

Remote

The Billing and Collections Specialist will manage customer invoicing, payments, and account reconciliations. This role ensures accurate billing, resolves discrepancies, and manages collections processes to maintain cash flow and customer satisfaction. You will collaborate with internal teams and customers to develop efficient billing processes in a fast-paced start-up environment. This role is also responsible for preserving ongoing data integrity within Vero’s primary billing system.

• Prepare, review, and send accurate customer invoices in a timely manner.
• Maintain and update billing records in the system.
• Collect and post payments as received via check, ACH and credit card

• Contact customers with overdue balances and pursue payment.
• Resolve payment discrepancies promptly.
• Reconcile customer accounts to ensure accuracy and completeness.

• Serve as the primary point of contact for billing inquiries, providing excellent customer service.
• Communicate payment terms, policies, and account statuses clearly and professionally.

There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job post:

Detail Oriented, Time Management, Communication and Customer Service

• Associate’s or Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience.
• Minimum 1-3 years of experience.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in financial software (e.g., Quick Books, Net Suite) and Microsoft Excel.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines in a dynamic environment.

• Experience in telecommunications, ISP, or subscription-based services.
• Experience working within a centralized billing platform or customer account management system.

• There is no travel required for this position.
• This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
• This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
• The schedule for this position is Monday through Friday during normal business hours, with weeknight and weekend availability as needed to fulfill the core duties of the role.
• This position is remote.
• This is a full-time position
• This is an hourly position.
• This is a staff position.

• The anticipated annual hourly range for this position is $21.65 – $24.25 per hour. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. For Colorado-based applicants, the pay range and benefits listed above apply in accordance with the Colorado Equal Pay for Equal Work Act.
• 4 Medical plans with employer contributions for employees and dependents
• Dental and Vision insurance
• Life Insurance and AD&D
• Voluntary Life Insurance
• Disability Insurance
• 401(k) retirement plan + employer match
• 15 PTO days, 9 paid holidays + 2 floating holidays

Vero Fiber was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to…